Servicenow Developer

Job description :

Job Description:

Design, develop, test and maintain ServiceNow application suite and integrations

Collaborate with other developers, analysts, and stakeholders to ensure the quality and performance of the solutions

Build/update/maintain Service Catalogs, Record Producers and related policies & scripting

Develop and customize ServiceNow applications and modules using JavaScript, HTML, CSS, AngularJS, and REST/SOAP APIs

Implement and configure ServiceNow features such as business rules, UI actions, UI policies, data policies, client scripts, ACLs, notifications, workflows, flows, reports, and dashboards

Integrate ServiceNow with other systems and platforms using MID server, web services, email, and other methods

Provide technical assistance/guidance on CMDB, CSDM, Discovery and other ITOM areas

Perform unit testing, system testing of ServiceNow solutions

Maintain a working knowledge of all of the firm's Service Management processes (Incident, Problem, Change, Knowledge, Request Fulfillment etc.), and how those processes are integrated with the tool, to ensure that the impact of a change to one module is fully understood across all modules

Work with process owners, providing practical input and advice to help rationalize and improve stated requirements whilst at the same time ensuring that any changes do not detrimentally affect other modules or the system as a whole

Adhere to change management policies, process and procedures to ensure that any bug fixes and upgrades are thoroughly tested in the non-production environments before they are released to production.

Support and, as required, manage the ServiceNow upgrade cycle

Ensure that core data integrity is maintained by adhering to a common, agreed taxonomy and naming convention

Debug and troubleshoot issues and defects in ServiceNow code and configuration

Document and maintain technical specifications and user guides for ServiceNow solutions

Provide technical support and guidance to end users and other stakeholders

Follow best practices and standards for ServiceNow development and administration

Stay updated with the latest ServiceNow features and enhancements

Skill Set:

Strong technical development and administration skills in ServiceNow

Strong problem solving and entrepreneurial skills to drive solutions to completion

Strong understanding of ITIL Processes, methodologies and its implementation in the tool

Ability to manage multiple streams of work simultaneously

Ability to work independently and within a team environment

Excellent verbal and interpersonal communications skills

Some form of customer-facing interaction or consulting experience is a plus

Certifications - Certified System Administrator/Certified Application Developer

Certified Implementation Specialist (Good to Have)