Telecaller/Customer Support

As a Telecaller, you will be responsible for reaching out to potential or existing customers over the phone to promote products, services, or solicit information. Your role is critical in generating leads, maintaining client relationships, and achieving the companys customer engagement goals.

Key Responsibilities:

• Outbound Calls: Make outbound calls to potential customers to explain product offerings, services, and promotions.
• Customer Support: Handle inbound queries and complaints with professionalism and resolve them efficiently.
• Lead Generation: Identify potential leads and follow up with them for business conversion.
• Sales Conversion: Persuade and convince customers to purchase products/services or schedule appointments.
• Data Entry: Maintain detailed records of customer interactions, including call outcomes, follow-up information, and other necessary details in the CRM system.
• Feedback Collection: Obtain customer feedback to improve services and provide relevant insights to management.
• Follow-up Calls: Follow up on previous calls to engage potential customers and nurture relationships.
• Target Achievement: Meet or exceed daily/weekly/monthly call quotas and sales targets.
• Script Adherence: Follow provided scripts while engaging with customers and remain polite and professional at all times.