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2375 IndusInd Bank Jobs

Service Delivery Manager (Authorizer) - Across Mumbai

3-8 years

₹ 2.5 - 4.75L/yr

Mumbai, Mumbai Suburban, Thane

15 vacancies

Service Delivery Manager (Authorizer) - Across Mumbai

IndusInd Bank

posted 6d ago

Job Description

Branch Location : Across Mumbai


Role Details:

  1. Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner.
  2. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs.
  3. Operation- Performing requisite operation activities in branches

Overall Job Description


Services

  1. Providing Seamless, Fast, Easy and Transparent services to clients on the Bank
  2. Onboarding of new clients through welcome calling
  3. Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels
  4. Ensuring requests and queries of clients are resolved within defined TAT
  5. Reducing complaint instance, and ensuring resolution of issues within defined TAT
  6. Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients
  7. Managing client servicing at the branch lobby and ensuring maximum client satisfaction

Sales

  1. Acquisition of new clients to the bank, and family accounts of existing clients
  2. Engagement with customers to increase cross selling and reduce attrition of customers
  3. Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD

Operations

  1. Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank)
  2. Authorization & audit checks for all operation transactions
  3. Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.

Desired Candidate profile : Graduate/Post Graduate.

2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector.


Age : below 32 years


Desired Behavioral / Functional Traits

  • Proficient in English & local language with strong communication skills
  • Service attitude & Customer centric approach
  • Natural empathy and a positive attitude towards every situation
  • Comfortable in leveraging client relationship to achieve sales targets
  • Process oriented with in depth knowledge on operations processes
  • Presentable with pleasing and attractive personality.

Interested candidates can walk-in to our nearest branches for an interview.


Employment Type: Full Time, Permanent

Read full job description

IndusInd Bank Interview Questions & Tips

Prepare for IndusInd Bank Service Delivery Manager roles with real interview advice

Top IndusInd Bank Service Delivery Manager Interview Questions

Q1. When you do business, along with business, default will also come in the market. If there is a default, how will you control it and how will ... read more
Q2. What will you do from your end to develop the business in vehicle finance?
Q3. What do you know about IndusInd Bank and vehicle finance?
View all 22 questions

What people at IndusInd Bank are saying

3.2
 Rating based on 342 Service Delivery Manager reviews

Likes

Salary benifits was Ok not bad....

Dislikes

Too Much work load , Harsh language used by managers to employees...Poor work culture..

  • Skill development - Poor
  • +4 more
Read 342 Service Delivery Manager reviews

Service Delivery Manager salary at IndusInd Bank

reported by 1.6k employees
₹1.9 L/yr - ₹6.4 L/yr
72% less than the average Service Delivery Manager Salary in India
View more details

What IndusInd Bank employees are saying about work life

based on 11.3k employees
60%
46%
53%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

IndusInd Bank Benefits

Submitted by Company
Health insurance
performance bonus
sick leave
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Team Outings
Work From Home
Free Transport +6 more
View more benefits

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IndusInd Bank Mumbai Office Location

View all
Mumbai Office
Headquarter
The National Sports Club Of India, Lala Lajpatrai Marg, Worli Mumbai
Maharashtra 400018

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