Project Manager

IndusInd Bank

Job Description

Job title: Project Manager
Location: Cyber City, Gurugram
BU/Function: Digital Strategy & Analytics


About the Digital Business Unit at IndusInd:

The mandate of the Digital Business Unit at IndusInd Bank is as follows:

• Building customer centric products with human centered design principles for retail Individual and micro, small and medium enterprise (MSME) customer segments
• Build innovative products and propositions backed with problem solving mindset to discover and solve latent needs of customers
• Build Embedded Finance (Banking as a Service) applications
• Ensure designs are highly available, highly modular, highly scalable and highly secure
• Drive digital business

Some of the applications managed by the Digital Business Unit include IndusMobile (bank’s mobile app for retail individual clients), Indusnet (net banking application of the bank), IndusMerchantSolutions app, Whatsapp Banking, Chatbots, easycredit for Individuals, easycredit for Business Owners, savings, current account and fixed deposit online platforms. There are many more innovative digital products and solutions in pipeline

The unit’s objectives are three fold – (a) Drive better customer experience and engagement (b) transform existing lines of businesses and (c) build new digital only or banking as a service led digital business models


About the Role:

This role is responsible to manage and implement of projects and business analysis for Digital Channels.
The individuals will be managing all new product initiatives and support business requirements on enhancing the existing products listed. They also ensure end to end project management from analysis of business requirement, documentation of requirement, solution evaluation keeping in view effort estimation versus business justification, quality analysis of the solution through testing, process documentation and risk analysis and implementation / rollout planning and execution including end user training / communication.

Job Responsibilities:

Project Management

• Takes assigned project from original concept through final implementation.
• Defines project scope and objectives and publishes project status.
• Is able to work on multiple projects simultaneously in matrix organization.
• Ability to deliver in a agile environment.
• Creates and maintains project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing and tracking requests (changes, enhancements, etc.) and coordinating with the Change Control Board (CCB).
• Conducts project meetings with teams and stakeholder and management to review project deliverables and deadlines.
• Provides single point of contact for assigned projects and coordinates interaction and communication during cross functional programs
• Assists in identification and assignment of internal resources and external contractors to meet varied project requirements.
• Manages the process documentation and drives process adherence.

Business Analysis and Reporting

• Works with appropriate personnel to allocate personnel time to project tasks and to track progress of their work.
• Assesses and prepares to address the operational impacts, workflow, training, etc. issues of a project.
• Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs.
• Coordinates the development of all approved versions of business and functional specifications for specified applications.
• Prepares documents for Operation Risk Committee and Steering Committees for decision on process finalization, cost approvals and product launches.
• Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
• Prepares routine reports (financial, quality, production, customer service, operational efficiency, market share, etc.) relating to the specific projects ongoing.
• Manages training for the new product or process implementation and identifies any training needs with respect to process change or product launch.
• Actively participates in development of training material and process maps for all the change requests managed

Quality Assurance and Testing

• Manage the test leads for all small and big projects and manages outsourced testing team UATs on enhancement and production fixes.
• Should provide support on test scripting, resource allocation and tracking for all UATs to closure.
• Defines, develops and implements quality assurance practices and procedures, end user test plans and other QA assessments.
• Ensures that all tests are conducted and documented according the standards agreed upon by the business unit and IT
• Responsible for the overall success of testing, including tracking of bug reports and change requests and ensuring their timely resolution and results verification and release sign-off.
• Coordinates groups of service providers or support teams who assist in bug fixes and explains the defects to relevant stakeholders who either contribute in fixing them or are to decide the change in solution to fix such defects

Education, Work Experience, Key Skill Set Requirements:

• MBA from a reputed Tier 1/Tier 2 B-School. IIMs/ISB/MDI/FMS/XLRI preferred with experience in solution teams and B. Tech/MCA from Tier 1/Tier 2 engineering college.
• Strong program management experience.
• Banking / financial services industry preferred, candidates from other industries with relevant experience can also be considered
• Create automated journeys on these platforms for new customer acquisition.
• Have strong knowledge on API Management and SDK/API based integrations.
• Good exposure to cloud services (Azure/AWS/GCP)
• Engaging with business and technical staff, e.g. in discovery workshops, to find the right solutions for their marketing Automation projects
• Translating business requirements into solution design