197 IndusInd Bank Jobs

Greetings from IndusInd Bank!!!!

We are hiring IT Service Delivery Lead who can join us in short notice.

Experience: 10 - 15 years

Location: Mumbai

Notice: 0 to 45 days

Role Details: This role will be responsible for IT Service Management, Service Delivery, Service Quality and Vendor Management. 

Overall Job Description:     

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• The IT Service Delivery Manager is accountable for the end-to-end uptime of Banking Services. 
• This includes driving Infrastructure incidents in line with the SLAs/OLAs for various applications
• Providing accurate and regular reports to the management on performance of the service delivery
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Provide detailed RCAs for incidents and identify trends and Service Improvement Plan
• Be a part of the Change board and lead the efforts to plan and execute the Build, Release and Test of all infrastructure
• Managing the active applications/services and working with the different stakeholders
• Maintaining end-to-end accountability for internal customer satisfaction and overall delivery excellence within specific services 
• Managing and leading complex stakeholders towards optimal solutions for the RCAs identified
• Continuously improving the technical service model and strategy
• Serve as an escalation point for internal and external stakeholders within IT, Software Delivery Groups and Business Teams
• Monitor and manage end-to-end delivery of IT Services
• Enforce standard methodologies, processes and monitoring tools
• Provide leadership and direction to project team members
• Evaluate and identify potential redundant services, infrastructure and tools that can be consolidated
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
  

Interested candidate Please drop your resume to roshini.sekaran@indusind.com