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Training Support Specialist
2-5 years
Hubli, Mangaluru, Mysuru / Mysore + 2 more
1 vacancy
Training Support Specialist
Indovision Services
posted 9d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Preparing, conducting and evaluating technical training programs as per the established training calendar for Samsung teams, in-house staff, and SOLPAR Crew Members.
- Deliver specialized training on:
- LTE hardware installation and RFE-1.
- Quality and ATP Processes.
- EMF, SCFT, and CLOT modules.
- eNodeB integration.
- Provide training to Circle Warehouse teams on the process.
Field Support and Quality Assurance:
4. Offer first-level support for alarm rectification to SOLPAR and Samsung field teams, along with On-the-Job Training (OJT).
5. Assist site quality audit teams in achieving and maintaining zero-punch-point sites.
Skills Assessment and Development:
4. Offer first-level support for alarm rectification to SOLPAR and Samsung field teams, along with On-the-Job Training (OJT).
5. Assist site quality audit teams in achieving and maintaining zero-punch-point sites.
Skills Assessment and Development:
7. Identify requisite skills and competencies for SOLPAR and in-house teams through proactive discussions.
8. Conduct sessions in coordination with NHQ on installation issues, alarms, and rectifications.
9. Develop e-learning modules to meet mandated project requirements.
Reporting and Performance Monitoring:
10. Prepare and submit daily, weekly, and monthly training/activity reports, including attendance and appraisals.
11. Generate and share quality reports, working to reduce gaps through OJT and training interventions.
10. Prepare and submit daily, weekly, and monthly training/activity reports, including attendance and appraisals.
11. Generate and share quality reports, working to reduce gaps through OJT and training interventions.
Special Assignments and Cross-functional Support:
12. Execute special projects and assignments as required by NHQ or Circle teams.
13. Provide training to other circles in the absence of designated circle trainers.
12. Execute special projects and assignments as required by NHQ or Circle teams.
13. Provide training to other circles in the absence of designated circle trainers.
Key Competencies and Skills
- Expertise in LTE/NR hardware installation, RFE-1, and quality processes.
- Strong understanding of EMF, SCFT, and CLOT frameworks.
- Proficient in developing training manuals and e-learning content.
- Exceptional interpersonal, communication, and facilitation skills.
- Analytical mindset with an aptitude for identifying and closing skill gaps.
- Ability to provide hands-on support in field operations and quality assurance.
Qualifications and Experience
- Bachelors/ Diploma in Engineering, Telecommunications, or a related field.
- Min 2+ years of experience in the field of Telecom.
- Proven experience in delivering technical and operational training programs at least for last 06 months.
- Familiarity with telecommunications Installation, RF standards and site quality processes.
- Strong background in field support and troubleshooting.
Employment Type: Full Time, Permanent
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What people at Indovision Services are saying
What Indovision Services employees are saying about work life
based on 95 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Indovision Services Benefits
Submitted by Company
Cafeteria 
Health Insurance Job Training Team Outings Education Assistance Soft Skill Training
Submitted by Employees
Health Insurance 
Job Training 
Team Outings 
Education Assistance 
Work From Home 
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