Indigrid Technology - Manager - Quality (5-6 yrs)

Job Overview:

- We are seeking a Quality Manager to join our team and lead efforts to ensure the highest standards of quality in our products and services.

- The ideal candidate will be a critical thinker with a proactive mindset, focusing on continuous improvement, risk mitigation, and maintaining effective quality systems.

- You will play a pivotal role in driving quality assurance initiatives, conducting audits, and mentoring a team of quality professionals.

- If you are passionate about delivering high-quality results, thrive in a fast-paced environment, and have the ability to work collaboratively across departments, we would love to hear from you.

Key Responsibilities:

- Develop, implement, and maintain standardized production, quality, and customer-service standards to ensure consistent, high-quality deliverables.

- Continuously monitor and improve quality management systems (QMS) to meet organizational goals and regulatory requirements.

- Collaborate with cross-functional teams (engineering, production, supply chain) to align quality standards with company objectives.

- Ensure compliance with industry standards, including ISO, Six Sigma, or other relevant frameworks.

- Identify and assess potential risks in the production and operational processes before they impact product quality or delivery timelines.

- Perform root cause analysis for quality issues and develop preventive actions to eliminate recurring problems.

- Develop and implement corrective and preventive actions (CAPA) in response to quality deviations, customer complaints, or audit findings.

- Plan and conduct internal and external quality audits, ensuring adherence to company and regulatory standards.

- Compile detailed audit reports, documenting findings, discrepancies, and areas for improvement.

- Communicate audit results to stakeholders, including management and external partners, and follow up on corrective actions.

- Prepare for and participate in third-party audits or inspections as necessary.

- Drive continuous improvement programs across production, engineering, and customer service processes.

- Leverage lean principles, Six Sigma, or other process improvement methodologies to reduce defects, improve efficiency, and minimize waste.

- Identify opportunities for automation or enhanced tools to streamline quality checks and data analysis.

- Participate in cross-functional teams focused on improving product quality and customer satisfaction.

- Lead, coach, and mentor the quality assurance team, promoting a culture of accountability and continuous learning.

- Conduct performance evaluations, provide feedback, and support the professional development of team members.

- Provide training on quality management systems, auditing processes, and best practices to employees across the organization.

- Create a positive and collaborative work environment where quality is a core value.

- Work closely with customer-facing teams (sales, customer service) to collect feedback and ensure that customer complaints or issues are addressed promptly and effectively.

- Collaborate with external partners, suppliers, and vendors to align on quality standards and resolve any quality-related issues.

- Support the development and execution of customer surveys or satisfaction metrics to gather insights on product quality.

Experience:

At least 5 years of relevant work experience in quality management, process improvement, or quality assurance in a manufacturing or production environment.

Strong experience in root cause analysis and implementing process improvements to enhance quality