Executive/Sr. Executive - Customer Service

Role & Responsibility

• Employee shall be responsible for taking incoming and outgoing calls
• Employee should be pleasant and active while taking calls
• Resolve & closed loop with all internally stakeholders ensuring all queries are pertaining to like OD Disbursal, statement, foreclosure, loan application status etc receive internal (Indifi employee) or g (Indifi Toll number)
• Shall take lead in finding ways to automate things to customer complaints /requests
• Shall be required to interact with various lenders, query resolution, welcome call & send welcome kit/ letter pst first disbursal explaining customer all key features

Qualification

• Graduate / Post Graduate with 2+ years of experience in customer services
• Should have experience in financial sector (domestic market)
• Should have good communication skills and E-mail writing skills
• Should have ability to work with stakeholders
• Should have calling & Non-voice background

Metrics in Role

• First Time Response
• TAT
• Decrease in complaints