Junior Customer Executive

Initiate outbound calls to potential customers, introducing our products, and understanding their needs and preferences.
Employ effective communication and persuasion techniques to engage customers, address their inquiries, and build rapport.
Develop a deep understanding of our products and services to convey their value and benefits convincingly.
Utilize various sales methods, such as consultative selling, upselling, and cross-selling, to increase conversions and maximize revenue.
Identify customer objections and provide appropriate responses or solutions to overcome objections.
Stay informed about industry trends, competitor products, and customer preferences to adapt sales approaches accordingly.
Meet or exceed sales targets and key performance indicators (KPIs) set by the company.

ADDITIONAL RESPONSIBILITY

Maintain accurate records of customer interactions and update the CRM system with relevant information.

SKILL SET REQUIRED

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases

ELIGIBILITY

Professional working experience of 0-1 years in the same industry