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Junior Customer Executive
Indibni
posted 5mon ago
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Job Description
- Initiate outbound calls to potential customers, introducing our products, and understanding their needs and preferences.
- Employ effective communication and persuasion techniques to engage customers, address their inquiries, and build rapport.
- Develop a deep understanding of our products and services to convey their value and benefits convincingly.
- Utilize various sales methods, such as consultative selling, upselling, and cross-selling, to increase conversions and maximize revenue.
- Identify customer objections and provide appropriate responses or solutions to overcome objections.
- Stay informed about industry trends, competitor products, and customer preferences to adapt sales approaches accordingly.
- Meet or exceed sales targets and key performance indicators (KPIs) set by the company.
- Maintain accurate records of customer interactions and update the CRM system with relevant information.
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Professional working experience of 0-1 years in the same industry
- Will be finalized only after a personal interview/Reviewing the application.
Employment Type: Full Time, Permanent
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