Senior Business Development Manager

Job Title: Senior Manager Business Development

Department: Business Development

Location: Mumbai

Reporting to: Director & CEO BOLT

Scope of Operations: Local (India)

Purpose of the Role

The Senior Manager Business Development will be responsible for driving sales and growth for BOLT within the Indian market. This role requires leveraging data-driven insights and engaging with top customers across the region to meet sales targets and enhance market presence.

Key Responsibilities and Tasks

• Sales Target Achievement: Deliver expected sales targets by managing accounts and sales activities.
• Customer Engagement: Respond promptly to customer inquiries from Customer Service, Pricing, and Agents. Act as the main point of contact for customers, ensuring efficient resolution of queries, problems, and issues.
• Account Management: Develop in-depth market knowledge and manage accounts by generating new sales leads, negotiating contracts, and closing sales.
• Brand Promotion: Promote and spread the BOLT brand within the Indian market, ensuring high brand visibility and awareness.
• Customer Feedback & After-Sales Service: Attend to customer feedback, resolve complaints, and ensure follow-ups for after-sales service.
• Consistent Follow-up: Maintain regular follow-ups with existing and new customers to ensure service quality standards are met.
• Industry Knowledge: Maintain proficiency in ISO tanks and stay updated on the latest trends and advancements in the ISO tank industry.
• Reporting: Submit daily reports, sales reports, and sales plans to track progress and performance.
• Market Insights: Analyze loading and booking volume on a weekly basis, collaborating with teammates to boost volume as needed.
• Other Responsibilities: Perform any other duties or administrative tasks as assigned by management.

Key Performance Indicators (KPIs)

• Revenue Generation: Achieve sales targets and drive revenue growth.
• Customer Acquisition: Secure new customers within the target market.
• Customer Retention: Maintain relationships with existing customers and improve retention rates.
• Market Penetration: Expand BOLT's market share within the Indian market.
• Team Performance: Lead and manage a high-performing sales team, ensuring optimum results.
• Data-Driven Decisions: Utilize data effectively to guide sales strategies and decision-making.

Educational Qualifications and Experience

• Education: Bachelor's or Post Graduate degree in Maritime Business, Logistics, Supply Chain Management, or a related field (preferred).
• Experience: Minimum of 10–12 years of experience in the ISO Tanks industry.

Behavioural Competencies

• Communication: Strong verbal and written communication skills.
• Quality & Service Orientation: Commitment to high-quality service delivery.
• Results-Driven: Ability to meet and exceed targets and expectations.
• Teamwork & Collaboration: Ability to work effectively with cross-functional teams.
• Diversity Sensitivity: Respect and appreciation for diversity in the workplace.
• Personal & Professional Development: Focus on self-improvement and development.
• Leadership: Ability to lead and inspire a team towards achieving goals.
• Networking: Establish and maintain strong professional networks.
• Digitally Adept: Competence in using digital tools for business development and data analysis.
• Negotiation Skills: Strong ability to negotiate contracts and agreements.
• Business Development: Proven skills in prospecting, customer acquisition, and relationship management.
• Stakeholder Relationship Management: Ability to build and maintain relationships with key stakeholders.

This Senior Manager – Business Development role offers an exciting opportunity to contribute significantly to the growth of BOLT within the Indian market while managing high-level sales operations and customer engagement.