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Indbank Global Support Services

Compare

4.1

based on 13 Reviews

104 Indbank Global Support Services Jobs

Head - Digital Banking - North

IndBank Global Support Services Limited

4.1

based on 13 Reviews

5-7 years

New Delhi

1 vacancy

Head - Digital Banking - North

Indbank Global Support Services

posted 3mon ago

Job Role Insights

Fixed timing

Key skills for the job

Private Banking Risk Management Continuous Improvement Team Management Stakeholder Engagement Performance Monitoring

+ 1 more

Job Description

Key Responsibilities:

Regional Leadership:

-Develop and implement regional strategies to drive digital adoption in alignment with national goals.

-Set performance targets for the region and ensure alignment with the bankdigital business objectives.

-Lead, mentor, and support Area Heads and their teams to achieve organizational goals.

Program Management:

-Oversee the planning and execution of digital adoption programs and campaigns across the region.

-Ensure effective resource deployment to maximize customer onboarding and digital product usage.

-Monitor and evaluate program effectiveness, making necessary adjustments for improvement.

Team Management:

-Manage a regional team, including Area Heads and their respective teams of Digital Banking Champions and Team Leaders.

-Foster a collaborative and high-performance culture within the regional team.

-Provide training, support, and development opportunities to enhance team capabilities.

Stakeholder Engagement:

-Collaborate with internal and external stakeholders to ensure seamless implementation of digital adoption strategies.

-Maintain strong relationships with bank branches, area offices, and corporate headquarters.

-Represent the region in meetings and conferences, providing updates and insights on regional performance.

Performance Monitoring:

-Track and report on key performance indicators (KPIs) related to digital adoption within the region.

-Analyze data to identify trends, areas for improvement, and success stories.

-Ensure compliance with regulatory requirements and internal policies.

Customer Focus:

-Champion a customer centric approach in all regional digital adoption activities.

-Address customer feedback and issues promptly to improve service quality.

-Innovate and implement solutions to enhance the customer experience with digital products.

Innovation and Continuous Improvement:

-Identify and implement new technologies and processes to enhance digital adoption in the region.

-Stay abreast of industry trends and best practices to ensure the region remains competitive.

-Drive continuous improvement initiatives to optimize efficiency and effectiveness.

Financial Management:

-Prepare and manage the budget for Digital Banking Adoption Services within the region.

-Monitor expenditures to ensure they align with financial goals and constraints.

-Identify cost saving opportunities without compromising service quality.

Risk Management:

-Identify potential risks related to digital adoption and develop mitigation strategies.

-Ensure that all digital initiatives comply with data privacy and security regulations.

-Implement and enforce policies to safeguard customer information and bank assets.

Employment Type: Full Time, Permanent

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What people at Indbank Global Support Services are saying

What Indbank Global Support Services employees are saying about work life

based on 13 employees

80%

50%

100%

Strict timing

Alternate Saturday off

Day Shift

View more insights

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