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214 Indbank Global Support Services Jobs
Head - Digital Banking - South
2-4 years
Chennai
1 vacancy
Head - Digital Banking - South
Indbank Global Support Services
posted 9d ago
Job Role Insights
Key skills for the job
Job Description
Key Responsibilities:
Regional Leadership:
-Develop and implement regional strategies to drive digital adoption in alignment with national goals.
-Set performance targets for the region and ensure alignment with the bankdigital business objectives.
-Lead, mentor, and support Area Heads and their teams to achieve organizational goals.
Program Management:
-Oversee the planning and execution of digital adoption programs and campaigns across the region.
-Ensure effective resource deployment to maximize customer onboarding and digital product usage.
-Monitor and evaluate program effectiveness, making necessary adjustments for improvement.
Team Management:
-Manage a regional team, including Area Heads and their respective teams of Digital Banking Champions and Team Leaders.
-Foster a collaborative and high-performance culture within the regional team.
-Provide training, support, and development opportunities to enhance team capabilities.
Stakeholder Engagement:
-Collaborate with internal and external stakeholders to ensure seamless implementation of digital adoption strategies.
-Maintain strong relationships with bank branches, area offices, and corporate headquarters.
-Represent the region in meetings and conferences, providing updates and insights on regional performance.
Performance Monitoring:
-Track and report on key performance indicators (KPIs) related to digital adoption within the region.
-Analyze data to identify trends, areas for improvement, and success stories.
-Ensure compliance with regulatory requirements and internal policies.
Customer Focus:
-Champion a customer centric approach in all regional digital adoption activities.
-Address customer feedback and issues promptly to improve service quality.
-Innovate and implement solutions to enhance the customer experience with digital products.
Innovation and Continuous Improvement:
-Identify and implement new technologies and processes to enhance digital adoption in the region.
-Stay abreast of industry trends and best practices to ensure the region remains competitive.
-Drive continuous improvement initiatives to optimize efficiency and effectiveness.
Financial Management:
-Prepare and manage the budget for Digital Banking Adoption Services within the region.
-Monitor expenditures to ensure they align with financial goals and constraints.
-Identify cost saving opportunities without compromising service quality.
Risk Management:
-Identify potential risks related to digital adoption and develop mitigation strategies.
-Ensure that all digital initiatives comply with data privacy and security regulations.
-Implement and enforce policies to safeguard customer information and bank assets.
Employment Type: Full Time, Permanent
Read full job description What people at Indbank Global Support Services are saying
What Indbank Global Support Services employees are saying about work life
based on 5 employees
Monday to Saturday
No travel
Day Shift
Indbank Global Support Services Benefits
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