Senior Specialist Product Management

As a customer and market centric Product Manager you would help build differentiated capabilities enabling delightful experiences for the leading Customer Experience SaaS product in a fast-paced and innovative environment. As a Product Manager you would oversee one or more products under the portfolio. Working with product leaders you will contribute to shaping the strategy, creating a plan, and driving execution towards launch. The Product Manager is responsible for establishing, maintaining, and planning the backlog for the assigned products, and working with R&D, Architects, DevOps and other dependent teams to deliver the solutions and with marketing, billing, and other teams towards launch. He/she is the product champion within the company for assigned products and will be viewed as the expertfor accurate and credible information.

 

How will you make an impact

Actively explore and apply user research, analysis, and stakeholder feedback into product requirements to ensure products satisfy customer needs as well as meet the needs of the business.

Understand overall strategy & vision, identify features to be built and contribute to the roadmap, prioritize features, build consensus, and coordinate product schedules with developers to deliver high-quality experiences for our application teams and our customers and partners.

Build use cases and user stories and communicate them effectively.

Maintain a roadmap that helps solving critical problems and delivers value to application users and the customers.

Facilitate communication throughout the development process by partnering with key departments, especially engineering, services, operations, and corporate IT.

Identify methods and metrics for identifying success and failures.

Coordinate with other Product Owners and Product Managers to ensure cohesiveness.

Demonstrates good judgment in selecting methods and techniques for driving innovation solutions.

Works with cross-functional teams towards successful launch of new features

Performs other duties, as assigned.

Acting subject matter expert expected to know and understand new features and feature improvement.

Day to day management, coordination, and delivery of projects related to assigned products.

Have you got what it takes

Bachelor s degree in Computer Science, Information Technology or related field or equivalent work experience required. Advanced degree in Business, Marketing, or Computer Science preferred.

11+ years of overall industry experience with 7+ years of product management experience with formal product management techniques, and tools involved in planning and delivering new software products and services.

Demonstrated strong product thinking, product management certifications a plus.

Prior experience in Contact Center domain a strong plus.

Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.

Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.

Comprehension and understanding technical information well enough to convey in original written communications to multiple audience.

Strong listening skills to understand the points being made and asking questions where appropriate including technical discussions.

You will have an advantage if you also have:

High agency and bias for action; outcome driven.

Driven detail oriented, clear, logical thinker, bright and energetic

Ability to influence cross-functional teams without formal authority.

Is honest, authentic and maintains a positive mental attitude.

Works well in fast paced, high-pressure environments with the ability focus on goals and objectives.

 

What's in it for you

 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.