Senior Specialist Program Manager

So, what s the role all about

CXone RD group is a global RD organization responsible for a cutting-edge market lead SaaS product target for contact centers.
The PMO position is responsible to ensure smooth and efficient RD executions.
We strive towards execution efficiency on all dimensions, including tools, systems, processes, standards, KPI, budget, cost, and strategic planning.

How will you make an impact

• Program Planning and Strategy: - Define program objectives, scope, and deliverables in alignment with organizational goals. Develop detailed program plans, including timelines, resource allocation, and budget estimates.

• Release management - lead the release cycle - internal and with all external interfaces.
• Initiate, lead, and facilitate, RD operations planning, related to processes, tools and continues improvement.
• Define, measure and track KPIs to ensure continuous improvement.
• Assisting in the design, implementation, and maintenance of business operational methodologies and processes
• Plan, monitor and control AWS budget consumption.
• Assisting in conducting operational reviews, identifying lessons learned, and making recommendations for future activities.

Have you got what it takes

• Overall 10+ years of industry experience.
• Minimum ~6-8 years of experience in program management, with a proven track record of leading successful programs.
• Experience in agile methodologies.
• Experience in Contact Center or SaaS domain is preferred.
• Demonstrated ability to manage large-scale programs with multiple projects and stakeholders.

You will have an advantage if you also have:

• PMP, PgMP, or other relevant certifications are highly desirable.

• Bachelor s degree in a technical degree, Engineering preferred.
• Experience in Software development operations (PMO) or Release Management within a global multinational software company is an advantage.

What s in it for you

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5859

Reporting into: Group Manager
Role Type: Individual Contributor