Senior Specialist Program Manager

So, what s the role all about?

CXone R&D group is a global R&D organization responsible for a cutting-edge market lead SaaS product target for contact centers.
The PMO position is responsible to ensure smooth and efficient R&D executions.
We strive towards execution efficiency on all dimensions, including tools, systems, processes, standards, KPI, budget, cost, and strategic planning.

How will you make an impact?

• Program Planning and Strategy: - Define program objectives, scope, and deliverables in alignment with organizational goals. Develop detailed program plans, including timelines, resource allocation, and budget estimates.

• Release management - lead the release cycle - internal and with all external interfaces.
• Initiate, lead, and facilitate, R&D operations planning, related to processes, tools and continues improvement.
• Define, measure and track KPIs to ensure continuous improvement.
• Assisting in the design, implementation, and maintenance of business operational methodologies and processes
• Plan, monitor and control AWS budget consumption.
• Assisting in conducting operational reviews, identifying lessons learned, and making recommendations for future activities.

Have you got what it takes?

• Overall 10+ years of industry experience.
• Minimum ~6-8 years of experience in program management, with a proven track record of leading successful programs.
• Experience in agile methodologies.
• Experience in Contact Center or SaaS domain is preferred.
• Demonstrated ability to manage large-scale programs with multiple projects and stakeholders.

You will have an advantage if you also have:

• PMP, PgMP, or other relevant certifications are highly desirable.

• Bachelor s degree in a technical degree, Engineering preferred.
• Experience in Software development operations (PMO) or Release Management within a global multinational software company is an advantage.

What s in it for you?

Enjoy NICE-FLEX!

Requisition ID: 5859

Reporting into: Group Manager
Role Type: Individual Contributor