Hiring ServiceNOW (ITSM) Developer - Remote Opportunity : Inadev India

ITSM Module (ITSM) Advanced to Expert 5-7 year experience

REQ/RITM/SCTASK workflow– Create ticket workflow from REQ to SCTASK with necessary approval tiles

Service Request Catalogue - Build a service request catalogue that serves multiple business units across Europe. 

Service Portal - Build a service portal that allows the logging of incidents and services request as well as providing a service status page. All serving multiple business units across Europe.

IT Change Management - Expand existing change management module, that includes CAB workbench, to serve multiple business units and services across Europe

(Nice to Have) CSDM - Building of Services (Services, Technical Services, and Service Offerings) in line with CSDM 4, supporting a global organisation and underpinning the service mapping elements of CMDB 

(Nice to Have) ServiceNow Foundation Data: Review of ServiceNow foundation data and its upstream sources (Workday, AAD, AD, Okta)

ITOM Module (ITOM/ITAM) – Nice to have

IT Asset Management - Build IT Asset Management workflows that support manual and automated (Discovery) creation of IT Assets (Hardware & Software)

CMDB - Knowledge and experience building a CMDB, utilising multiple discovery sources (Axonius, Intune, Avanti, Azure/AWS cloud). 

Event Management - Experience implementing event management from multiple monitoring platforms to centralise event management, integrating with CMDB, Incident Management and Problem Management

General ServiceNow and Team expectations

Working knowledge of ServiceNow capabilities involving ITSM, SPM, ServiceWatch, Midserver and security architecture for SaaS platforms.

Performance Analytics experience a plus

Strong configuration of base capabilities and examples of platform integration models. Strong grasp on team interoperation and collaboration.

Capable of delivering documentation and training on areas of interest on ServiceNow capabilities

Not expected to lead a team, self-driven to deliver roadmap results as well as identify areas of improvement

ITSM Understanding with Flow Designer and JavaScript

ITILv4 certification is nice to have, not required

Alignment to UK business hours of 8-5 GMT

Strong communicator

Interact with global ServiceNow team to create standards and CoE