Implementation Manager - META

About the role: Implemenatation Manager

• Own and Manage the client integration and onboarding process
• Guide client tech team through the integration process
• Plan and consult client marketing team on use cases and solutioning
• Coordinate between internal cross-functional teams
• Ensure continuity between Sales and Customer Success
• Reduce Time to Revenue Recognition and provide customers with a fast and effective on-boarding experience

Key Responsibilities:

• Project Management skills with an organized approach
• Documentation of Integration Processes and Best Practices
• Good technical knowledge to help clients make appropriate customizations
• Experience and understanding of Rest APIs
• Experience in working on integrations with Android/iOS/other app platforms
• Exposure to Mobile App Technologies is a plus
• Experience in Front End Web Development is a plus
• Experience in CRM, marketing automation platforms is a plus
• Experience in JIRA, Zendesk or similar ticketing tools is a plus
• Exposure to Analytics tools like GA, GTM etc. nice to have
• Awareness on Information Security concepts and Best Practices

Perks

• Work at Scale and challenge yourself
• Work with a smart team which grew up in the Mobile First world
• Work on an award winning product, tech and scale
• We have you sorted with our coolest tech and softwares- Gainsight
• Our learning program - Xcelerator to power your learning goals
• CSM Leaders like nowhere else and the coolest team you can imagine