Impact Communications - Manager - Client Servicing (2-3 yrs)

- The Client Servicing candidate should be self-motivated, dependable, well-organized, adaptable, flexible, resourceful, computer savvy, and detail oriented with strong written & verbal communications skills and the ability to balance multiple priorities.

- A "can do" attitude is required and the individual must be able to work in a fast-paced, challenging, energetic environment.

Responsibilities:

- Manage project costs, budgets and client expectations

- Anticipate and make recommendations for client needs.

- Be exceptionally responsive to all client requests.

- Understanding the client's needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.

- Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.

- Work with creative team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new technology.

- Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.

Duties include:

- Receive, coordinate & assign existing client requests.

- Creating project dockets including budgets, timelines, creative briefs, project folders

- Quality assurance including proof-reading and ensuring that all work presented to our clients meets their specifications and brand mandates

- Managing budgets and timelines

- Generating and presenting change orders

- Providing clients with timely updates and status

- Updating all project statuses

- Review and preparation of invoices

Requirements:

- Must have excellent problem solving, organizational, written & verbal communication.

- Must have strong follow-up skills.

- Proficient in Microsoft Outlook, Word, Excel.

- Must have excellent phone skills & etiquette.

- Must have NO FEAR of computers & technology.

- At least an intermediate knowledge of internet terms & capabilities.

- Must be willing to learn new things