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Assistant Manager Inbound
Imarque Solutions
posted 10d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Language : Tamil, Hindi, Telugu, Malayalam, Kannada
Job Description :
- Candidate should have min 5 yrs Exp in Inbound/ Outbound Customer support operations - Voice from BPO Background.
- Should have knowledge about Dialer/ APR reports/ Shrinkage control.
- Experience in Inbound Call center management is required.
- Proficient in MS Office and call center equipment/software programs.
Candidate Profile :
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses.
- Hire, coach and provide training to personnel to maintain high customer service standards.
- Prepare & share reports to Client & Top management.
- Should be well aware of Inbound call centre KPIs.
- Capacity to handle multiple processes and effective client management
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Assistant Manager roles with real interview advice
People are getting interviews at Imarque Solutions through
People are getting interviews through
(based on 9 Imarque Solutions interviews)
Job Portal
Walkin
Referral
Company Website
34%
22%
11%
11%
22% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Imarque Solutions are saying
Rating based on 3 Assistant Manager
reviews
Anonymous · Back Office
in Chennai, Tamil Nadu
Likes
Nice atmosphere
Dislikes
No medical benefits from the date of joining( which means permanent confirmation)
Read 3 reviewsAssistant Manager salary at Imarque Solutions
reported by
10
employees
with 5-14
years exp.
₹3.2
L/yr - ₹5
L/yr
46%
less
than the average Assistant Manager Salary in India
View more details
What Imarque Solutions employees are saying about work life
based on 278 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Imarque Solutions Benefits
Submitted by Company
Free Food Health Insurance Job Training Soft Skill Training
Submitted by Employees
View more benefits 
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Imarque Solutions Chennai Office Locations
Chennai, Tamil Nadu Office
Headquarter
Maan Sarovar Tower, 271A, Scheme Rd, Subbarayan Nagar, Teynampet.
Chennai, Tamil Nadu
600018
600018
Chennai, Tamil Nadu Office
Headquarter
1st floor, 9-10, Sir Thyagaraya Rd, Parthasarathi Puram, T. Nagar, Chennai, Tamil Nadu 600017
Chennai, Tamil Nadu
600017
600017
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