iimjobs.com - Customer Success Manager (2-5 yrs)

About Us - IIMJOBS.COM

iimjobs.com is an exclusive online recruitment platform for middle and senior management positions in India. With over one million registered professionals, iimjobs.com focuses on providing premium job opportunities and an enhanced job seeking experience. We work with more than 1,00,000 recruiters from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT and Operations, BPO and legal to help them recruit great managerial talent.

IIMJOBS.com became part of Naukri.com in order to the address the Corporates' concerns related to middle & senior management Hiring.

We help organizations in:

- Hiring Premium Talent for middle & senior management positions

- Improving brand awareness among premium jobseeker talent pool

- Improve Gender diversity among management roles

- Get real-time actionable jobseeker market insights to hire right

Roles & Responsibilities

- Partnership : Be the "voice of customer" internally & drive customer experience with data/ feedback driven insights.

- Relationship : Develop client champions, and identify key stakeholders and share best practices & suggest campaigns that cater to their HR strategies/ Plan

- Value Delivery : Maximize their ROI through iimjobs offering and communicate the value associated with their investment in the iimjobs platform

- Retention: Collaboratively work with Sales/Marketing/Design/Finance/Tech/Support to ensure customer adoption, utilization & growth .

- Adoption: Actively organize and manage operational and strategic business reviews with the customer based on customer success metrics and expectations

Must have:

- Worked in a customer-facing environment and developing/driving initiatives to ensure or improve upon a customer's ROI with our services

- Timely escalation and resolution of Customer queries - maintain lowest TAT for all customer queries/escalations

- Work with sales team/product team/customer support team to find resolutions.

- Actively identify pain areas of customers related to hiring senior level roles.

- Develop and maintain good relationship with External & Internal customers (sales, product, customer support.)

Good to have:

- Basic excel

- Actively work on identifying sales opportunities during all customer interactions and pass on the opportunities to the sales manager.

- Experience using Lusha, LinkedIn and other tools to identify right stakeholders.