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Ihg Group

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4.0

based on 558 Reviews

67 Ihg Group Jobs

Assistant Housekeeping Manager

InterContinental Hotels Group (India) Pvt. Ltd

4.0

based on 558 Reviews

2-3 years

New Delhi

1 vacancy

Assistant Housekeeping Manager

Ihg Group

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Hospitality Labour Front Office Catering US Staffing

+ 1 more

Job Description

Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we d love to give you a warm welcome to the Holiday Inn family. to all, we d love to give you a warm welcome to the Holiday Inn family.

Job overview :

Under the general direction of the Executive Housekeeper, and within the limits of established InterContinental Hotels Group policies and procedures, oversees and directs the day to day operation of Housekeeping Department and assists in the forward planning of the department

At Holiday Inn we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Duties and Responsibilities :

Financial returns:

Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
Assists in the preparation of the hotel strategic plan, goals program, and Housekeeping Departmental Budget
Maintain proper inventory levels managing cost per room for supplies and labour.

People:

Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide regular feedback to help manage conflict and improve team member performance.
Assists in recruiting in line with company guidelines
Prepares detailed induction programmes for new staff
Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
Ensures training needs analysis of Housekeeping staff is carried out and training programmes are designed and implemented to meet needs
Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest experience:

Manage the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
Schedules routine inspections of supervisors, of all housekeeping areas including occupied and non-occupied rooms
Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
Carry out the special needs and requests of guests, VIPs, repeat visitors and club members.
Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

Responsible business:

Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining green initiatives (example: container recycling, and cleaning agents).
May be responsible for the security of lost and found items throughout the hotel.
Perform other duties as assigned. May also serve as manager on duty.

Accountabilities :

This is a mid-level managerial position in housekeeping in a full-service hotel which may include multiple sites/rooms and outlets with high volume catering and convention facilities. Typically manages a large number of staff.

Qualifications and requirements :

Bachelor Degree /Diploma in hospitality and hotel administration / secondary education / equivalent plus 2/3 years of housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred.

How do I deliver this?

Employment Type: Full Time, Permanent

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