Reservations Manager

InterContinental Hotels Group (India) Pvt. Ltd is looking for Reservations Manager to join our dynamic team and embark on a rewarding career journey. The Reservation Manager is responsible for overseeing the reservation process, managing reservations, and ensuring efficient operations within the reservation department. They will work closely with the sales team, front desk staff, and other departments to ensure accurate and timely bookings, handle customer inquiries, and optimize room occupancy. The Reservation Manager plays a crucial role in providing excellent customer service, maximizing revenue, and maintaining a smooth reservation process. Key Responsibilities : Oversee the reservation department and manage a team of reservation agents. Monitor and manage room inventory to maximize occupancy and revenue. Ensure accurate and efficient processing of reservations, including online bookings, phone reservations, and group bookings. Respond to customer inquiries and resolve any issues or concerns related to reservations. Collaborate with the sales team to develop pricing strategies, promotions, and packages to attract customers and drive bookings. Maintain knowledge of hotel facilities, services, and room types to provide accurate information to customers during the reservation process. Utilize property management systems (PMS) and reservation software to manage bookings, track availability, and generate reports. Analyze reservation data and reports to identify trends, patterns, and opportunities for improvement. Train and mentor reservation agents, providing guidance on reservation policies, procedures, and customer service. Collaborate with other departments, such as front desk, housekeeping, and revenue management, to ensure seamless operations and guest satisfaction. Qualifications and Skills : Bachelor's degree in hospitality management, business administration, or a related field. Relevant certifications are a plus. X years of experience in hotel reservations, front office, or a related role, with demonstrated leadership and supervisory experience. Strong knowledge of hotel reservation systems and software (e. g. , Opera, Amadeus, Sabre). Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders. Strong organizational and time management skills, with the ability to handle multiple tasks and priorities. Attention to detail and accuracy in processing reservations and maintaining records. Familiarity with revenue management principles and strategies to optimize room rates and occupancy. Customer-focused mindset with a commitment to providing exceptional service. Problem-solving and conflict resolution skills to address customer inquiries and resolve issues. Ability to adapt to changing circumstances and work in a fast-paced environment.