Zendex / JIRA

IENERGIZER Noida is Hiring - Preferably candidates from Delhi NCR to apply

Job title: Zendesk Administrator ( Full time role/ Work from Office). NO Cabs.

Zendesk, Absorb, Crowdin, Algolia, Playvox WFM, Playvox QM, JIRA, Confluence

Location: Noida Sector 60

Responsibilities and Duties:-

• Set up and manage Zendesk settings, including triggers, automations, and integrations with key systems, such as CRM and communication tools.
• Regularly audit the Zendesk platform for efficiency and lead projects to improve or expand the Zendesk setup based on your audits.
• Develop and maintain a comprehensive knowledge base within Zendesk for both customers and internal teams.
• Generate, analyze, and report on Zendesk metrics to guide improvements in customer service strategies.
• Lead internal training sessions to ensure team members maximize the platforms capabilities.

Skills and Qualifications.

• Should be a Graduate ( Techinical) with atleast 5 + years of work experience,
• Should be a Team Player.

Required skills and Experience

• Proven experience as a Zendesk administrator with a strong understanding of Zendesks functionality. Should have atleast 5+ years of expereince in the same role.
• Demonstrated ability to configure and customize Zendesk settings and workflows
• Solid technical skills with experience in software integrations
• Excellent analytical skills with a track record of leveraging Zendesk reports to improve customer service delivery
• Preferred skills and experience
• A Zendesk administrator certification
• Experience integrating Zendesk with CRM systems like [mention systems used by your company]
• Excellent problem-solving and communication skills for effectively training and guiding team members in Zendesks use
• Adaptability to Zendesks updates and new features, new technologies, and a fast-paced work environment.

Please forward profiles to Kailash. at kailash.kumar16@ienergizer.com

CC to tanya.tandon@ienergizer.com

Subject Line - Naukri Posting - Zendex Administrator