Idexcel Technologies - Technical Writer (2-3 yrs)

Key Responsibilities :

- Develop, write, and maintain technical documentation, including user manuals, API guides, installation guides, and FAQs.

- Collaborate with product managers, developers, and QA teams to gather technical information and translate it into clear, concise content.

- Create and update online help systems, knowledge bases, and product documentation.

- Ensure documentation follows best practices, including consistency, clarity, and usability.

- Work with Markdown, HTML, XML, or other documentation tools to structure content effectively.

- Edit, proofread, and review documentation for accuracy and completeness.

- Maintain version control and ensure documentation is updated with new releases or changes.

- Use graphics, diagrams, and illustrations to enhance the readability of technical content.

Desired Candidate Profile :

- Bachelor's degree or equivalent experience in relevant technical field

- 2-3 years' experience as a technical writer

- Experience writing release notes preferred

- Experience writing help documentation preferred

- Experience writing procedural materials preferred

- Experience writing operations manuals a plus

- Experience in the finance industry a plus

- Experience with UX writing a plus

- Must have superior written communication skills

- Must be able to maintain consistency between projects to deliver a uniform product appearance

- Must be able to quickly learn and understand complex topics

- Must have experience with Jira/Confluence

- Experience with RoboHelp a plus

- Must be willing to assist with ad hoc written tasks as required