Estate Manager

Job Summary: The Estate Manager is responsible for overseeing the overall Handovers of snag-free apartments & common areas, maintenance, security, and operational efficiency of the Hi End Residentials estate Common areas and Sample flats, ensuring a seamless Apartment owners / Prospective Buyers experience. This role involves creating SoPs and checklists, managing handover & fitouts management from Developer project teams to Apartment owners, handed-over flats and Lobbies maintenance, supervising agency staff, and ensuring compliance with safety regulations while maintaining the Hi End Residential’s high standards of luxury and service.

Key Responsibilities: 1. Handover and Fitout Management (HFM): To provide on-site service related to the planning, co-ordination, and quality control of handover & fitout management (HFM) related activities to enable smooth handovers and possessions to Flat-Owners. • The profile includes end to end Fitout Management which includes the CRM, civil/interior, maintenance, and MIS. • Close Coordination with on-site Client teams on supporting of the Handover & fitout of Apartments, flat-Owner and client management, leading a team of Civil & Interior engineers & CRM. • Daily basis reporting directly to the Director – Developer with day to day updated progress report vs the schedule. • For Apartment Handover & Fit outs - quality and time adherence. • Ensure that the apartment and common area handover milestones are met with specified quality, and possession is carried out in the specified process on approved Apartment design and specification. • Liaise with the Developer Civil & MEP personnel to ensure adherence to guidelines. • Liaise with Developer’s team for their on-site issue resolutions & follow-up completion schedule of Apartment handover & later fit out etc. • Create relevant check lists and certificates and Issue to Developer teams at important milestones. • Liaise with the Sales team for Flat-Owner Release Forms • Ensure that the house rules are implemented by flat-owners & their representatives. • Regular check & monitor the Residential apartment fitout work carried out by flat-owners. • Close the Apartment handover documentation on all aspects from snagging de-snagging, compliances and get duly signed by developer civil and MEP teams, and Residential property management. • Document all communication, milestones, certificates, as built plans and details from apartment owners of their fitted-out apartment and hand over to property management. • Reports & MIS o Prepare daily, weekly and monthly reports. o Submit weekly HFM reports, Residential progress tracker to the developer. 2. Property & Facility Management: • Oversee the maintenance and upkeep of the Hi End Residential estate, including buildings – lobbies, apartment lift lobbies, Sample flats and handed over flats by projects team. • Ensure all facilities, utilities, and equipment (plumbing, electrical, and mechanical systems) are in optimal working condition of customer facing common areas and apartments. • Coordinate with external contractors and vendors for repairs, renovations, and specialized services for handed over flats. • Implement preventive maintenance programs to minimize downtime and costs. 3. Security & Compliance: • Ensure the estate’s security measures, including surveillance systems and security personnel, are in place and effective. • Adhere to uniform, upkeep, health, safety, and environmental regulations, ensuring compliance with local and international hospitality industry standards. • Conduct regular risk assessments and emergency preparedness drills. 4. Common areas Upkeep: • Maintain the Hi End Residential’s lobby spaces, washrooms, and all customer touch point areas to enhance Apartment owners / Prospective Buyers experience. 5. Staff Supervision & Training: • Lead, train, and supervise civil engineers, CRM, maintenance, housekeeping, and security teams. • Develop standard operating procedures (SOPs) for HFM & estate management. • Conduct performance evaluations and ensure a high level of team efficiency and motivation. Qualifications & Requirements: • Bachelor’s degree in Hospitality Management, Facilities Management, Property Management, or a related field. • Minimum 8–12 years of experience in estate or facility management within the hospitality industry. • Strong knowledge of property maintenance, security protocols, and sustainability practices. • Excellent leadership, problem-solving, and organizational skills. • Ability to work under pressure and handle multiple responsibilities. • Proficiency in property management software and MS Office. Preferred: • Experience managing large-scale Hi End Residential Estate, Five star Hotel or resort properties. • Familiarity with luxury hospitality standards. Behavioral Competencies ▪ Planning & Organizing, Result Orientation, team Management. ▪ Innovative Thinking, Relationship Management, Communication Skills ▪ Strong analytical and technical skills