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Icreon Communications

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3.0

based on 75 Reviews

10 Icreon Communications Jobs

Customer Experience Solutions Professional

Icreon Communications Pvt. Ltd.

3.0

based on 75 Reviews

4-6 years

Noida

1 vacancy

Customer Experience Solutions Professional

Icreon Communications

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Customer Service Quality Assurance Customer Support Operations Operations Management

+ 9 more

Job Description

Icreon Communications Pvt. Ltd. is looking for Customer Experience Solutions Professional to join our dynamic team and embark on a rewarding career journey

Design and implement customer experience strategies to improve satisfaction and retention.
Collect and analyze customer feedback to identify areas of improvement.
Collaborate with product, marketing, and support teams to enhance the overall customer journey.
Develop and implement solutions that reduce pain points in the customer lifecycle.
Monitor customer experience metrics such as NPS, CSAT, and churn rates.
Provide training and support to customer-facing teams to enhance service quality.

Employment Type: Full Time, Permanent

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