Assistant Manager Customer Service / Documentation (Import & Export)

Key Responsibilities:
Handle Export/Import documentation efficiently.
Prepare daily reports and delivery schedules.
Be aware of Export Schemes and related regulations.
Check freight rates for LCL/FCL/AIR with co-loaders, shipping lines, and IATA agents.
Manage all necessary documents related to export and import.
Correspond with overseas counterparts, shippers, and consignees.
Place bookings and shipping instructions on LINERS web pages and through INTTRA.
Coordinate with shippers/consignees to ensure timely stuffing and handover of containers to customs for clearance.
Prepare entire export/import documentation (pre and post) and coordinate with lines for draft and BL releasing.
Keep track of shipment orders and statuses.
Attend to customer queries and perform administrative tasks.
Coordinate with lines and shippers for surrenders.
Liaise with shipping lines, CHA, and co-loaders for documentation.
Work with existing suppliers to reduce costs/pricing.
Follow up with shippers, consignees, and banks for payments.
Maintain shipment details in Excel sheets and registers.
Respond to customer inquiries and refer clients to the appropriate channels.
Coordinate with transporters for handing over and picking up shipments after customs clearance.
Coordinate with shipping lines/airlines for delivery orders for import shipments.
Check the checklist for all air and sea export/import shipments.

 

Qualifications:
Bachelors degree in business administration, Logistics, Supply Chain Management, or a related field.
Knowledge of Freight Forwarding.
Proven experience in a customer service role within the freight forwarding industry, with at least 2-3 years in a supervisory or managerial position.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in Microsoft Office and customer service software; experience with freight forwarding systems is a plus.
Ability to multitask and manage time effectively.
Strong leadership and team management skills.
Customer-focused with a passion for delivering exceptional service