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Engaged Employer

Icertis

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3.3

based on 313 Reviews

Video summary

22 Icertis Jobs

Senior Manager, Evangelism and Customer Advocacy

ICERTIS Solutions

3.3

based on 313 Reviews

8-10 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Senior Manager, Evangelism and Customer Advocacy

Icertis

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Project Management Backend CRM Marketing Communication Operational Excellence Strategic Planning

+ 4 more

Job Description

Develop and execute comprehensive customer marketing campaigns and communications strategies to drive adoption, engagement, and retention.
Collaborate closely with the Customer Success team to support adoption campaigns and ensure alignment with customer needs and objectives.
Lead the development and adoption of the digital customer community platform. You will be responsible for the content calendar and upkeep of the community, including community moderation
Lead the development and execution of customer newsletters, digital events, and other customer communication channels to keep customers informed and engaged.
Plan and execute product release webinars to educate customers on new features and functionalities, driving excitement and adoption.
Collaborate with customer-facing teams to develop customer programs that will drive nominations for the customer reference program.
Provide support for customer events, including logistics planning, content development, and onsite coordination
Map and understand the customer s lifecycle and align campaigns and messaging to each stage
Standardize customer onboarding.
Measure and analyze the impact of customer engagement programs, providing regular reports and insights to internal stakeholders.

What you will bring:

Customer-first mindset; passionate about delivering memorable, effective programs that support customers
Community platform moderation and backend support.
Bachelors degree in marketing, Communications, Business, or a related field.
8+ years in Customer Marketing, Communications or Lifecycle Marketing at a tech or SaaS company.
Proven track record of developing and executing successful marketing campaigns and communications strategies.
Strong project management skills with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
Excellent written and verbal communication skills, with the ability to craft compelling messaging and storytelling.
Ability to collaborate effectively with cross-functional teams and build strong relationships with internal and external stakeholders.
Experience with marketing automation platforms, community platforms, webinar tools, and CRM systems preferred.
A data driven approach to managing your strategy and goals.
Self-motivated, able to assume responsibility and work autonomously.

Employment Type: Full Time, Permanent

Read full job description

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What people at Icertis are saying

1.0

Rating based on 1 Senior Manager review

Anonymous · Customer Success, Service & Operations

Likes

Absolutely incompetent Management that is excellent at marketing and selling to customers.

Salary - Good

Dislikes

The founders are least interested in growing the company. They only want all the money and fame only for themselves. People are hired with false promises and hopes and then fired randomly despite doing a good job . Everyone is running around like headless chickens with no proper planning, business direction and strategy. Highly inco..Read More