SRE Engineer

The IBM Cloud Networking Tribe is looking for a talented, innovative and enthusiastic Software engineering professional that will build the next generation IAAS to make our customers succeed. The IBM Cloud Networking Tribe has a global cloud presence that continues to grow and expand its reach. Our Network Services engineering team is responsible for delivering virtual network services with top-notch performance, first-rate security, fail-safe reliability and exceptional quality.

An IBM Cloud Networking SRE Engineer will be the key individual responsible for end to end DevOps/SRE across the orchestration layer. You will be provided the exposure to the production system and involved in realtime troubleshooting of the customer issues. You will mentor junior engineers, working to increase the knowledge and performance of the collective team. You will also be responsible to drive and execute the automation projects which facilitates troubleshooting. In addition, you will interface with senior architects across several locations to understand, implement and execute the system improvement plans.

We are a global team, so communication skills (both verbal and written) are critical as well as flexibility to work with team members in other time zones.

Your Role and Responsibilities

• Run the production environment by monitoring availability and taking a holistic view of system health
• Provide primary operational support and engineering for IBM infrastructure
• Create sustainable systems and services through automation and uplifts
• Improve reliability, quality, and time-to-market of our suite of cloud solutions
• Provide support for production escalations and problem resolution for customers
• Proactively identifying issues and improvement opportunities
• Diagnose and resolve complex system, application software, security and related problems that impact system and availability
• Gather and analyze metrics from production systems to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Understand business needs to define automation requirements and product architectural solutions
• Develop high-level product specifications with attention to system integration and feasibility
• Define all aspects of development from appropriate technology and workflow to coding standards
• Collaborate with other professionals to determine functional and non-functional requirements for automation software
• Participate in technical reviews of requirements, specifications, designs, code and other artifacts
• Learn new skills and adopt new practices readily in order to develop innovative and cutting-edge software products that maintain Companys technical leadership position

Required Technical and Professional Expertise

• 8+ years of experience on Software Industry
• Ability to program with one or more high level languages, such as Python
• Experience in Cloud services and technologies like VPC, Gateways, NACL, security group.
• Experience in Network debugging and Network routing protocols such as BGP, ISIS and others
• Experience in DevOps and Site Reliability Engineering
• Understanding of Microservice Architecture, Docker, Kubernetes, and other cloud native technologies
• Debugging/Monitoring knowledge of Cloud Native Applications using Devops Tools such as Prometheus, NewRelic, Instana and others.
• Good to have understanding on Devops Lifecycle and associated tools such as Git, CICD tools like Jenkins, Tekton, Travis and others
• Understanding of Cloud Computing (IAAS, PAAS, SAAS) and Security Principles
• Understanding of software quality assurance principles
• A technical mindset with great attention to detail
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Outstanding communication and presentation abilities