Support - Smart & EDE (MIS)

Invoice Handling

1.Invoice plotting of new clients for development ( all technical aspects of development is taken care)

2. Handling and Resolving all invoice issues of Pan India for all active clients(15 clients and 200 field members)

3. Preparing and sharing issue and resolution report of invoices on monthly basis to all field managers.

4. Master Clean up for invoice to be done.5. Invoice failure & Porting Issues to check5. Invoice Converter data and error handling.

Data Handling

6. Responsible for all companies missing data and missing divisions forwarding to field managers and collecting feedback and sharing it with commercial team and all stakeholders.

7. Providing Client help for distributors who are not cooperating in trusales project either by sharing mail from companies or through calls 

8. All field process assistance from allocation to activation of all active clients.

Others

9. Act as a bridge between field team and trusales, commercial and technical team 

10. For active clients have to be in touch with client IT support for invoice resolution.

11. Collecting the feedback and keeping the meeting and sharing minutes of the meeting

12. Assistance in training to the field the AWACS concept.

13. Sharing monthly report

Summary

16 Clients14 Responsibilities14 Teams (to coordinate)8 Plans3 Projects 

C2D

Activating StockistsAutomation of DataInvoice User

Coordination With Multiple Teams

1.With field team for feedback and task allocation

2.With commercial team for New clients invoice development and to provide them their clients feedback and to seek their help with the client

3.With EDE team for all merging and master process

4.With Server team for invoice FTP issues

5.With ASP team for invoice development

6.With Alliance team for Patch Issues

7.With PLSQL for report and primary data

8.With Invoice conversion technical team

9.With call center team to get tele calling status of field target stockists and others.

10.With Helpdesk team for email queries of field

11.With D & A team for perfect connections report

12.With others as & when required...

Planning to implement Below features for invoice Streamlining & smooth flow:

1. Invoice Streamlining with hourly report / Half day report of invoice flow of distributors/ASMs

2. Invoice Complaint report to be make more effective with progress information ( mail need to be shared to distributors/ RSM till issue get resolve)

3. Feedback call to be made to all distributors once a month.

4. Appellate Authority and Nodal mail system to introduce to resolve high escalation and business revenue distributor

5. Invoice Complaint raising SOP to define and strict adherence to be done

6. Client wise day will be set to share invoice issues ( Initiation & Missing)

7. Daily Delay in invoice transfer report to introduce to all superiors.

8. UPC Issue to resolve