Packer- Bombay Sweet Shop- Oshivara

THE ROLE

At Bombay Sweet Shop, we believe every mithai is more than just a sweet treatit’s a moment of magic. As a Packer, you’ll be at the heart of our online delivery process, ensuring every order is packed perfectly and ready for delivery to our customers. You’ll work closely with our Fulfillment Supervisor to help ensure that every mithai is treated with the care and attention it deserves. Whether you're picking up items, packing orders, or helping with stock replenishment, you’ll play a crucial role in ensuring our customers get the best experience, one package at a time.

This role reports to the Café Manager and will be based out of multiple locations in Mumbai.

WHO YOU ARE

You’re someone who takes pride in getting things right. You know that packing an order isn’t just about getting items into a box—it’s about ensuring that every customer gets exactly what they ordered, neatly packed and ready to enjoy. You’re organized, detail-oriented, and work well in a fast-paced environment. Whether you’re working solo or collaborating with others, you’re all about ensuring smooth operations and delivering quality with every package.

You’re not afraid of physical work and can stand for extended periods or lift and move items when needed. You may not have a formal degree or previous experience in the restaurant industry, but you bring a strong work ethic and an eagerness to learn.

YOUR TEAM

You’ll be part of the Fulfillment Team, working closely with the Fulfillment Supervisor and the Café Manager to make sure every order is fulfilled on time. The team will rely on you to ensure that every step of the packaging process runs smoothly, from picking items to finalizing the order. You’ll collaborate with your teammates to keep everything running efficiently, ensuring there are no bottlenecks in the process.

WHO YOU WILL REPORT TO

You’ll report directly to the Café Manager, working together to keep the fulfillment area organized, efficient, and on schedule.

YOU WILL BE RESPONSIBLE FOR

• Order Fulfillment: You’ll pick items from designated areas based on the online food delivery orders and pack them securely according to specifications.
  
• Accuracy: You’ll verify order accuracy before finalizing packing and labeling for delivery.
  
• Stock and Inventory Management: You’ll assist with replenishing stock and managing inventory to make sure there’s always enough product for orders.
  
• Cleanliness and Organization: You’ll keep the fulfillment area clean and organized, including storage shelves and packing stations, so everything is easy to access and in good order.
  
• Food Safety: You’ll adhere to food safety regulations and sanitation standards while handling food products.
  
• Problem-Solving: If there are any discrepancies in orders or issues with packaging, you’ll communicate them to the Fulfillment Supervisor or Café Manager for quick resolution.
  
• Teamwork: You’ll work collaboratively with the rest of the team to ensure smooth, efficient workflows and order fulfillment.
  
• Flexibility: You’ll be flexible and ready to work rolling shifts as per the Café’s needs.
  
• Support the Front of House: You’ll help out the Front-of-House team as needed, ensuring that the overall customer experience is always top-notch.
  

SKILLS

• Organized: You’ve got a knack for keeping everything in its place, making sure the order fulfillment process is as efficient as possible.
  
• Team Player: You thrive in a collaborative environment, helping your teammates wherever needed to ensure everything runs smoothly.
  
• Fast-Paced: You know how to work quickly and efficiently, even under pressure, without sacrificing accuracy.
  
• Communication: You can communicate effectively with your team and your managers, keeping everyone informed and making sure no detail is missed.
  
• Physical Stamina: You’re comfortable with standing for long periods, lifting and moving heavy items, and getting things done efficiently.
  
• Customer-Focused: Even though you’re behind the scenes, you understand that your work directly impacts the customer experience, and you take pride in getting things right.
  

WHAT YOU’LL GET

• A Key Role: You’ll be an integral part of a fast-growing and exciting company. Your work will ensure that our customers receive the best experience from the moment they order to the moment they receive their delivery.
  
• Growth: At Bombay Sweet Shop, we’re all about internal growth. This is your chance to take on more responsibility as we scale new heights.
  
• A Fun Team: You’ll work with a supportive, energetic team who’s passionate about what we do, and knows how to have fun while getting things done.
  

At Bombay Sweet Shop, we’re bringing back the magic of mithai in a way that’s never been seen before. If you’re ready to be part of a team that’s committed to quality and making every delivery a little sweeter, we want to hear from you!