Senior VoIP Support Engineer - Asterisk (5-8 yrs)

Experience : 5+ years

Must have experience in : SIP, Linux and VOIP

Role : Sr VOIP Support Engineer

Job Description :

- Need to manage client communication.

- Need to install, configure and maintain the softwares.

- Communicate with the QA and Dev team for issues and provide proper information for a particular issue.

- Build and configure tools to reduce the occurrence of errors and improve customer experience

- Perform root cause analysis for errors

- Deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL, MongoDB), VoIP applications (Asterisk, Freeswitch, Opensips, etc) as per requirement.

- Provide technical assistance in Web Server, Database Server, VoIP Applications, etc to the internal/external customers.

- Need to provide training to the team.

- Manage High Availability and DB replication

- Need to work and resolve issues in defined SLA to increase customer satisfaction

Requirements :

- Excellent communication skills & Should be able to communicate & write in English

- Strong knowledge of Linux

- Excellent knowledge of VoIP and SIP

- Should have experience in installation & configuration of Products

- Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, Kamailio

- Good experience in tools like wireshark, tcpdump, sipp, fail2ban & IPtables

- Must have excellent analytical and troubleshooting skills

- Good knowledge of Mysql, Mongo Database

- Experience & knowledge of Database Replication & Heartbeat configuration will be required.

- Good experience in Client Support.