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6 Hudson's Bay Company Jobs
Graduate
1-6 years
Hubli, Mangaluru, Mysuru / Mysore + 2 more
1 vacancy
Graduate
Hudson's Bay Company
posted 13d ago
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Flexible timing
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Job Description
Trainee, EGC | HBC India | Careers
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Job Details Intern (Fixed Term) (Trainee) Job Description
As a Trainee You will be responsible follow the SOP to complete the transactions assigned /received via Store Associates on calls. This role is essential to the team and applicants must be able to thrive in a high pressure, fast moving, and evolving environment.
This Position Is All About:
As a Trainee You will be responsible follow the SOP to complete the transactions assigned /received via Store Associates on calls. This role is essential to the team and applicants must be able to thrive in a high pressure, fast moving, and evolving environment.
Who You Are:
The successful candidate must have the ability to quickly assess the Customer needs and provide the resolution as per the process stated. Need to provide the numbers (Minimum target of Inbound Calls) without impacting the Quality. Working on FCRs.
You should also have:
You should also have:
- Excellent Communication Skills.
- Prior Experience in US call center of minimum 6 months to 1 year will be given preference.
- Demonstrated ability to provide the highest level of customer service to internal and external
- candidates.
- Must be tech savvy; proficient in Word, Excel, Applicant Tracking Systems and CRMs with the ability to learn additional programs as needed.
- Preference if handled Gift card processes.
As the Trainee you will,
- Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internal Software/tools we have.
- Analyze the problem and provide solution as per process guidelines.
- Following the SLA Timelines and Targets Office Hours Shifts will be Night in between (8.30 PM 9.30 AM IST) May very as per process. requirement in future.
- How Often You May Travel: NA.
Your Life and Career at HBC:
- Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
- Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
- A culture that promotes a healthy, fulfilling work/life balance
Job Qualifications
Graduate
Thank you for your interest with HBC. We look forward to reviewing your application.
HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.
Employment Type: Full Time, Permanent
Read full job descriptionHudson's Bay Company Interview Questions & Tips
Prepare for Hudson's Bay Company roles with real interview advice
Top Hudson's Bay Company Graduate Interview Questions
Q1. What are the basic requirement of a Item set up process
asked in
Team Leader (Nontechnical) interview
Q2. How do you manage vendor set up in the system
asked in
Team Leader (Nontechnical) interview
Q3. 1- What is bootstrap, why we use API, why we use bootstrap, Differcence between Array & Arraylist.
asked in
Engineer (Oms) interview
People are getting interviews at Hudson's Bay Company through
People are getting interviews through
(based on 9 Hudson's Bay Company interviews)
Referral
Job Portal
Company Website
34%
22%
11%
33% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Hudson's Bay Company are saying
What Hudson's Bay Company employees are saying about work life
based on 228 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Hudson's Bay Company Benefits
View more benefits
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