Front Office/Receptionist

Job Responsibilities:

Front Desk Management:

• Greet visitors warmly and professionally.
• Direct visitors to the appropriate person, meeting room, or department.
• Answer incoming calls, screen, and route them appropriately.

Communication Handling:

• Manage emails, correspondence, and inquiries.
• Take accurate messages and relay them to the correct recipient.
• Respond to general queries about the organization, products, or services.

Administrative Support:

• Schedule appointments, meetings, and reservations.
• Maintain and update calendars for executives or departments.
• Manage office supplies inventory and place orders when needed.
• Handle basic clerical duties, such as data entry, filing, photocopying, and printing.

Customer Service:

• Offer visitors refreshments and maintain a welcoming environment.
• Address complaints or issues politely and efficiently.
• Provide information about company policies or services when required.

Facility Management:

• Maintain a tidy and organized reception area.
• Coordinate maintenance for office equipment or services.
• Monitor security access (e.g., visitor logs, badges, or key cards).

Key Skills and Qualities:

• Communication Skills: Strong verbal and written skills to interact professionally.
• Customer Service: Friendly, approachable, and able to handle inquiries efficiently.
• Organization and Multitasking: Ability to juggle tasks while staying organized.
• Computer Literacy: Proficiency in office tools like MS Office, email platforms, and scheduling software.
• Time Management: Prioritize tasks and manage deadlines effectively.
• Professionalism: Positive attitude and professional appearance.
• Attention to Detail: Ensuring messages and information are accurately relayed.