Senior Production Support Engineer - L1/L2

About the Role:

We are seeking a highly skilled and experienced Senior Production Support Engineer (L1 L2) to join our dynamic team. The ideal candidate will be responsible for managing and resolving incidents, performing root cause analysis, and ensuring the smooth operation of our applications and services.

Requirements:

• Minimum experience of 5 years in production support or a similar role.
• Strong problem-solving skills and the ability to perform root cause analysis.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Experience with incident and problem management processes.
• Familiarity with JIRA for issue tracking and management.
• In-depth knowledge of ITIL practices and principles.
• Proficient in AWS EKS, AWS S3, Java (Camel EIP), MS SQL Server, Artemis MQ, Flowable BPM (Activiti variant) and IBM Autosys.
• Experience with observability tools such as Kafka, OpenSearch and Splunk.