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HTC Global Services
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94 HTC Global Services Jobs
Problem Manager
5-8 years
Hyderabad / Secunderabad
1 vacancy
Problem Manager
HTC Global Services
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Acting role to identify and resolve underlying issues in IT services.
- Robust experience with problem management tools and techniques.
- Experience with major incident management.
- Leading problem investigation and root cause analysis.
- Developing and maintaining the known error database.
- Coordinate with incident management teams to identify recurring issue.
- Creating and maintaining problem management documentation.
- Implementing proactive problem identification method.
- Monitoring and reporting on problem management metric.
- Driving problem resolution and service improvement initiatives.
- Minimum ITIL v4 Foundation certification.
Employment Type: Full Time, Permanent
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