Operations and control Manager GIFT City

Some careers open more doors than others.

If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

Job Profile

Client-facing:

The role's main responsibilities include acting as primary point of contact for clients externally and clients internally for flow transactional banking elements with the client base, as well as be working closely with relationship and product teams across the world. This role supports the senior staff within sector/country to deepen client relationships and improve income generation through focused business development activities

Client Support:

The role holder provides multi-jurisdictional client support to HSBC's Relationship Management and Acquisition teams and facilitates client review, renewal, maintenance and exit activities across all HSBC products. The client management support function is responsible for the co-ordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance. The main responsibilities may include being the point of contact for client relationship managers and clients from an onboarding, account maintenance and Customer Due Diligence perspective

Accordingly, the role holder might also be responsible for the oversight and co-ordination of new business on-boards, KYC Renewals and remediation projects, existing client maintenance and facilitation of client exits as well as supporting the client relationship managers with any relationship tasks.

The role holder may have client-facing responsibilities.

The tasks for this role will include some or all of the following

Support senior management in identifying strategies to maintain/enhance overall relationship return and ensure early identification of potential credit issues

Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment

Increase HSBC's share of wallet with our clients

Provide high quality industry sector, competitor and client level analysis to support business development, portfolio management and credit risk assessment

Identify marketing opportunities, undertaking appropriate analysis and preparation of proposals, presentations and pitches for new products and services

Provide general support in servicing client relationships and enhancing income generation

Prepare briefing notes in advance of key client meetings

Act as primary point of contact for clients and internal colleagues

Work on the preparation of structured and focused application remarks for clients within the sectors, covering annual reviews and new money proposals

Complete review and submission of credit risk returns including limit excess/exception, security/documentation outstanding, monthly credit control reports etc.

Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved

Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

The role holder may have client management support responsibilities.

The tasks for this role will include some or all of the following:

Continuously improving the client experience

Achieving completion of service requests

Protecting the Bank by acting as First Line of Defence and observing all controls

Multi-jurisdictional client support to HSBC's Relationship Management and Acquisition teams and facilitates client review, renewal, maintenance and exit activities across all HSBC products

Coordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance

Being the point of contact for client relationship managers and clients from an onboarding, account maintenance and Customer Due Diligence perspective

Responsible for the oversight and co-ordination of new business on-boards, KYC Renewals and remediation projects, existing client maintenance and facilitation of client exits as well as supporting the client relationship managers with any relationship tasks