Assistant Manager Payment Services

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Job Introduction

• Manage and control daily operations and administration of the payment operations (which includes FCY/LCY processing, regulatory filings, RBI liaison, Investigations etc. ) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of external vendors and operating staff in the unit
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• Regulatory reporting activities as per RBI and other regulators requirements.
• Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
• Ensure day to day processes are run as per defined procedure notes and policies.
• Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc. ), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.

Principal Responsibilities

Impact on the Business

• Ensure that there is improvement in productivity for transaction processing and service delivery.
• Cost Management

Customers / Stakeholders

• Contributes to building good customer relations and maintaining a high level of customer service
• Understand and implement customer requirements. Ensure highest level of engagement with business groups & GLCM team.

Leadership & Teamwork

• Monitoring staff performance and creating culture of learning and growth in the unit. Identify training needs and ensure training requirements are met.
• Ensures the smooth, systematic and efficient functioning of the department. Ensure backups are created within the unit.

Operational Effectiveness & Control

• Manage the operational risk associated with the role and safeguard the interest of the bank
• Ensures audit recommendations / Compliance issues
• Reporting / Preparation of returns
• Business Continuity Plan (BCP)