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HSBC Group

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4.0

based on 4.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

265 HSBC Group Jobs

Senior Account Manager

HSBC electronic data processing india pvt ltd

4.0

based on 4.7k Reviews

6-15 years

Pune

1 vacancy

Senior Account Manager

HSBC Group

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

Project Management Operations Cash Management Services Anti Money Laundering Home Loans Payroll

+ 4 more

Job Description

Some careers open more doors than others.

If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join the Global Payments Solutions team.

Job Introduction

The Global Payments Solution (GPS) Senior Account Manager, Client Service And Account Management role supports broad group of client relationships across value segments and situations. The Senior Account Manager Manager is accountable for the service experience of their assigned portfolio of clients across the GPS Service value stream.

Principal Responsibilities

The Senior Account Manager role is hybrid in nature fulfilling tasks ranging from high visibility projects, managing client escalations, oversight of transactional support and optimization of client service activity. Based on the market and client portfolio dynamics, the role can be dedicated to support a group of account managers or lead a portfolio of clients or aligned to a business activity specialization.

Customer Engagement

Engage with their clients as needed to resolve escalated issues or coordinate internal or client escalated projects. This includes but is not limited to a client s Treasury and Finance Operations and the wider Finance and Treasury Organization.
Adhoc Service Reviews if requested.
Understand how HSBC products and services meet their client s operational needs and how to enhance those products and services to streamline and improve processing for both HSBC and the client reducing the need for daily interaction.

Requirements

Strong knowledge of global cash management and clearing services, products, and techniques.
Proven ability of identifying and meeting customer needs through matching a broad range of products and services
Proven ability to deliver creative and flexible customer solutions.
Ability to understand a customer s business and the fundamentals of running a business.
Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances etc.
Analytical Mindset and a love for solving problems.
Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.
Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
Superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
Strong analytical skills
Strong Project Management skills
Degree holder
Experience of working in an International Global Banking environment
Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments.
Minimum Graduation or as required for the role, whichever is higher