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195 HSBC Group Jobs
Reporting Lead/Senior Lead Consultant Specialist
7-10 years
Hyderabad / Secunderabad
1 vacancy
Reporting Lead/Senior Lead Consultant Specialist
HSBC Group
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Accountable for Service Performance reporting for Technology Service Management within HSBC.
- Be the primary point of contact for the Global Head of Service Management for ad-hoc reporting relating to Service Performance, coordinating responses across Incident, Problem and Change Management processes.
- Accountable for the development and implementation of policies, standard operating procedures and strategy.
- Lead and develop a small team, ensuring they have the appropriate capabilities, skills and knowledge via training and other materials to deliver goals and objectives.
- Transform your team, moving them from producers of data to providers of insight.
- Build trust and rapport with stakeholders of all levels across Technology and provide support, guidance direction.
- Ensure that regular metrics and reports are produced on time and with accuracy. Data we report goes to the Board of HSBC and to Regulatory Bodies, and is used to make decisions, so the importance of accuracy cannot be underestimated.
- Foster a culture of continuous improvement (e.g. automate away TOIL).
- Provide self-service capabilities (e.g. Dashboards or report automation) with appropriate support for users.
- Extensive experience working within an IT Service environment in the Financial Services sector.
- Understanding of reporting standards and regulations applicable to Technology related risk reporting in the Banking industry (including awareness of BCBS239).
- Have experience with automated reporting and be able to identify opportunities in this area.
- Understanding of ITIL Service Management principles and ideally real-world experience of their practical application using ServiceNow.
- Ability to build strong relationships and communicate with a wide spectrum of stakeholders.
- Ability to distil complex and varied data into information and insight.
- Proven ability to influence people at senior levels.
- People management and development.
Employment Type: Full Time, Permanent
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Rating based on 5 Lead Consultant Specialist
reviews
Anonymous · Engineering - Software & QA
in Pune
Company culture, Learning Opportunities, Fast Growth
- Salary - Good
Too much emphasis on processes
Lead Consultant Specialist salary at HSBC Group
What HSBC Group employees are saying about work life
HSBC Group Benefits
Pay and benefits Flexible working Career development 
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