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HSBC Group

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4.0

based on 4.5k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

185 HSBC Group Jobs

Service Management, Devops, Service Delivery/Project Manager

HSBC electronic data processing india pvt ltd

4.0

based on 4.5k Reviews

5-9 years

Hyderabad / Secunderabad

1 vacancy

Service Management, Devops, Service Delivery/Project Manager

HSBC Group

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Operations Analytical Chemistry Incident Management Service Management Financial Services

+ 4 more

Job Description

We are currently seeking an experienced professional to join our team in the role of a Project Manager

In this role, you will:

The Regulatory Compliance Service Management Lead will work with the leadership of Risk & Compliance, product ownership and Engineering, helping them define and enhance the service management function by providing subject matter expertise and leadership.
The role involves building and contributing to the relevant strategies and methodology of the function, balancing IT service management practices with agile methodologies, including and not limiting to practices such as site reliability engineering and enabling cultures such as DevOps to mature. Furthermore the introduction and adoption of appropriate tools based on their knowledge and experience and through identifying industry best practice will be an attribute to enhance observability position of the organisation. . The Service Management lead will be responsible for creating and owning IT service management deliverables as part of the wider service management practice
Contributing to strategic operational model of self reliant development pods
Liaising with many geographically dispersed teams to coordinate IT service management practices
Producing both written and verbal knowledge transfer documentation to support the ever diverse support team members
Understanding the business and organizational context of the client engagement and using this knowledge to reduce risks within the IT service management are
Leading a service desk team ensuring platform stability across service estate
Ensuring service management and development teams utilize industry standard techniques for engaging and performing restoration actions of IT technology services

Requirements

To be successful in this role, you should meet the following requirements:

You will be tenacious about doing things the right way and building efficient service management teams. You will also be proficient in leading the conversation across multiple ITSM practices across multiple globally diverse teams and pod members
he foundation experiences that will be likely to underpin future success are:
Excellent verbal and written communication skills.
Should be able to handle high pressured environments during incident management workflows.
A strong IT Service Management background built upon software engineering experiences and a deep understanding of ITIL practices
A track record of managing production environments involving mixed shore resources
The ability to communicate efficiently upwards (to business), downwards (to IT teams) and laterally (to peers, vendors, and client-side staff)
Familiarity with technology concepts, roles, and terminology, and the ability to work closely with IT Service Owners and stakeholders alike
Familiarity with the Site Reliability and Observability standards
The ability to serve as an active participant in Service Management groups and forums communicating strategies aligned with business objectives
Experience in service operations leading IT service Delivery teams to ensure effective service operations
Have the ability to drive continuous improvement initiatives
Lead mentor and develop a team of service management professionals.
Experience, knowledge and understanding of ITIL practices Experience, knowledge and understanding of IT Service Management Tools
Proven track record in implementing and management ITIL-based service management practices Ability to work in a fast paced and dynamic environment.
Experience working in a hybrid environment with on-prem and multiple cloud service providersExperience and familiarity with Agile and DevOps practices
Strong Analytical, Problem-solving and decision-making skillsInnovation & Idea Management
Leading and Improving process and procedures Influences and challenges Stakeholders
Working in a dynamic environment Engaging with Customers / Stakeholders / Colleagues
Shapes and Drives the Right Working Environment
Experience of Agile principles and processes and leading teams
Methods using DevOps tools and processes.
Understanding of and practical experience working with DevOps teams