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Accenture

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3.9

based on 52.5k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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25 Accenture HR Service Delivery Analyst Jobs

HR Service Delivery Analyst

Accenture Solutions Pvt Ltd

3.9

based on 52.5k Reviews

3-5 years

Gurgaon / Gurugram

HR Service Delivery Analyst

Accenture

posted 25d ago

Job Role Insights

Flexible timing

Key skills for the job

Recruitment Workday HR Operations Human Resource Management Customer Care SAP SuccessFactors

+ 9 more

Job Description

Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Language - Ability:English - Advanced

What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

Knowledge of Employee & Org data Mgmt Processes ( New Hires, Exit, Job Changes etc).

Strong command on written and verbal English language

Knowledge of MS Office/Excel Skills would be a plus

Knowledge of Successfactors would be a plusEmployee Services - More into query/case management

Read, understand and analyze client process as per the business rules.

Execute full range of the process accurately and timely as a hands on processor.

Escalate issues and seek advice when faced with complex issues/problems.

Follow Work Instructions while processing

Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.

Participate in client conference calls, where required and manage appropriate documentation.

Perform â"Root Cause Analysisâ" on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measuEmployment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees.This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information

What are we looking for?
Adaptable and flexible

Problem-solving skills

Detail orientation

Written and verbal communication

Ability to perform under pressure

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Resilient and able to work under pressure

Organization & prioritisation skills to deliver as per deadlines

Attention to detail & quality driven – in communications and all system transactions

Demonstrate high levels of confidentiality

Team Work & collaboration

Multi-cultural awareness

Flexibile to work in Shifts

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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What HR Service Delivery Analyst at Accenture are saying

3.5

Rating based on 55 HR Service Delivery Analyst reviews

Anonymous · Service Delivery in Bangalore / Bengaluru

Likes

Everything is great when the client is great

Dislikes

A bad client gurantees and indicates obstacles in your career coz management is not able to handle the tantrums of the client

Read 55 reviews