Project Coordinator

Job Description

We are looking for Senior Specialist in Client Services person who has extensive Client support/services handling experience in security, fire, safety, IT, AV Energy management and building automation business.

A Sr. Specialist- Project Coordination primarily assists understand Ongoing Projects and the clients' needs, objectives, and challenges to provide tailored solutions. Co-ordinate with clients to schedule manpower for resolution of reported issues. Focusing mostly on managing manpower schedules, material delivery, payment follow-ups etc.

The role is responsible for delivering exceptional support and service to our clients, ensuring their satisfaction and success with our services. This position requires a deep understanding of our offerings, strong communication skills, and a customer-centric mindset.

Desired candidate should have experience in follow up, time scheduling/arranging manpower/ engineer, managing client relationships, and preparing technical reports.

Reporting: The position reports to the Technical Manager

Key responsibilities

• Build and maintain strong relationships with clients, acting as the main point of contact..
• Address and resolve the inquiries, concerns, and issues in a timely and effective manner.
• Prepare Complaint basis daily reports and then follows up with the team and client.
• Act as a liaison between clients and internal teams to ensure the successful resolution of problems.
• Provide administrative support and monitoring service field team. Coordinate meetings, including travel arrangements and expense reports for team members.
• File all service documents like Service reports, handover document etc (hard and soft copies).
• Maintain accurate client records and documentation of interactions.
• Generate regular reports on client feedback, issues, and satisfaction.
• Coordinate with team for pending calls for any client.
• Manages and controls the service expenses.
• Preparing the weekly and monthly MIS reports.
• Maintaining service calls and Billing file.
• Processing RMA for faulty device and Dispatching.
• Preparation of AMC Proposal and general Quotation.
• Processing PI, PO, WO and RO through EPICOR.
• Material follow-up and Payment processing of suppliers.
• Preparing Challans and handover documents.

Desired profile of the candidate:

• You should be: Graduate (BSc/B.com/Dip /BE/B. Tech)
• Should have excellent communication skills & should have good command over the English/Hindi.
• Should have working experience of 4-6 years in client services, or a related role.
• Candidates with security system industry background will be preferred.
• Customer-focused mindset with a dedication to client satisfaction.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and as part of a team.
• Should have excellent computer skills, particularly, MS office and internet. Working knowledge of SAP/ MS Projects / EPICOR will be added advantage.
• The Job is in house and does not require the travel.
• Female candidates are preferred however are not must. Experience will have edge.