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1 The Fern Residency Housekeeping Supervisor Job
Housekeeping Supervisor
The Fern Residency
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring that all guest rooms and public areas are cleaned and maintained to the highest standards. This role involves managing housekeeping staff, inspecting rooms and facilities, and ensuring a positive guest experience through efficient and effective cleaning services. The Housekeeping Supervisor works closely with other hotel departments to ensure smooth operations.
Key Responsibilities: - Team Supervision: Lead, train, and motivate a team of housekeepers, room attendants, and other cleaning staff. Assign tasks, monitor performance, and provide guidance to ensure efficient and high-quality service.
- Quality Control: Inspect guest rooms and public areas to ensure cleanliness, organization, and compliance with hotel standards. Address any deficiencies and take corrective actions when necessary.
- Scheduling Staffing: Manage daily schedules for housekeeping staff, ensuring adequate coverage for guest check-ins, check-outs, and busy periods. Coordinate with HR or management to recruit and onboard new staff.
- Inventory Management: Oversee the inventory of cleaning supplies, linens, and other housekeeping materials. Order supplies as needed and ensure proper storage and usage of products.
- Guest Interaction: Address guest requests, complaints, and concerns regarding cleanliness and room conditions. Ensure prompt resolution and follow up to ensure satisfaction.
- Training Development: Conduct ongoing training sessions for housekeeping staff, ensuring they are up-to-date on hotel policies, cleaning procedures, and safety standards.
- Health Safety Compliance: Ensure all cleaning practices adhere to health and safety regulations, including proper handling of cleaning chemicals and maintaining a safe environment for both staff and guests.
- Collaboration: Work with the front desk and maintenance departments to ensure rooms are ready for guests in a timely manner. Report maintenance issues to the appropriate department for prompt resolution.
- Performance Monitoring: Evaluate the performance of housekeeping staff, providing feedback, conducting performance reviews, and addressing any issues or concerns.
- Cost Control: Help control costs related to cleaning supplies, linens, and other department resources. Monitor labor costs and strive for efficient use of resources without compromising quality.
- Experience: Proven experience in housekeeping or cleaning services, with at least 1-2 years in a supervisory or leadership role. Previous experience in hospitality or hotels is preferred.
- Leadership Skills: Strong ability to manage, motivate, and lead a team. Ability to resolve conflicts and make decisions in a fast-paced environment.
- Attention to Detail: Keen eye for cleanliness and the ability to identify areas needing improvement. High standards of cleanliness and organization.
- Communication Skills: Strong verbal and written communication skills to interact effectively with staff, guests, and other departments.
- Problem-Solving: Ability to handle complaints and resolve issues promptly, ensuring guest satisfaction.
- Time Management: Effective time management skills to oversee daily operations and ensure tasks are completed on schedule.
- Physical Stamina: Ability to stand, walk, and move throughout the day, occasionally lifting and carrying cleaning supplies or linens.
- Knowledge of Health Safety Standards: Familiarity with OSHA regulations, cleaning protocols, and safety guidelines.
- Housekeeping Supervisors typically work in hotels, resorts, or other hospitality settings.
- Shifts may include mornings, evenings, weekends, and holidays depending on the establishment s needs.
- The role involves both administrative and physical duties, including supervising staff, inspecting rooms, and handling supplies.
A high school diploma or equivalent is typically required; prior experience in housekeeping or cleaning is preferred but not mandatory.
Employment Type: Full Time, Permanent
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People are getting interviews at The Fern Residency through
People are getting interviews through
(based on 5 The Fern Residency interviews)
Referral
Campus Placement
Job Portal
20%
20%
20%
40% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What Housekeeping Supervisor at The Fern Residency are saying
Rating based on 6 Housekeeping Supervisor
reviews
Anonymous · Housekeeping & Laundry
in Morvi, Gujarat
Likes
Here the staff also gets promotion on time and salary also increases on time. The environment is also very good.
Dislikes
The staff has a big problem with food and accommodation
Read 6 reviewsHousekeeping Supervisor salary at The Fern Residency
reported by
11
employees
₹1.1
L/yr - ₹2.5
L/yr
24%
less
than the average Housekeeping Supervisor Salary in India
View more details
What The Fern Residency employees are saying about work life
based on 212 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
The Fern Residency Benefits
View more benefits
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