Field Service Supervisor (AGL)

Role & responsibilities

Providing service support for complex AGL Systems.
• Lead and manage a team, providing guidance, support, and performance feedback to ensure high productivity and engagement.
• Manage day-to-day operation and allocate resources effectively.
• Ensure all work is performed in compliances with regulatory guidelines.
• Address and resolve employee, customer or operational issues in timely and effective manner.
• Identify skill gap and create development plans for team members.
• Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters)
• To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC
• Handling a team of Service Engineers on HAIL/ Subcontract payroll.

Preferred candidate profile

Technical skills:
Required AGL Field and CMS Systems.
Desired – CAT III AGL System,.
• Achieving Order Booking, Revenue & Collection plan every month
Skills/Qualifications:  - Ability to handle a team of Engineers on HAIL/ Subcontract payroll.
- Team player, Effective communication skills, Customer facing, Result oriented & hard working.