Field Service Engr II

Join a team recognized for leadership, innovation and diversityBusiness details : HPS Lifecycle Solutions & Services
Position : Engineer - Services
Qualifications : B.E- Instrumentation/ Electronics
Base Location : Mumbai
Job Profile - Field Service Engr II

Description

Engineer should have minimum5-8 years of experience working on DCS/PLC/Scada system
Engineer is expected tocarry out preventive maintenance / corrective / emergency maintenance visits atcustomer sites on DCS/PLC/SCADA systems
Preventive Maintenance Backup, Modification, Report Submission, Supervision of system Cleaning ofexisting running system.
Corrective Maintenance Restoring the system from any faults in the system
Shutdown Maintenance
Possess fluent oral& written communications skills
PC troubleshooting andNetworking
Documentation - 40 %documentation is involved
Knowledge of DCS andPLC with a hands-on experience.
Matured skills inindependent troubleshooting / problem resolution on these platforms.
Understand customerneeds & extend Service Support at site / remote for prompt issue closureensuring adherence to Honeywell Process and Quality matrices.
Build, Develop &Sustain Customer relationships with effective Customer management.
Should be able to plansite visits as per agreed SLAs with customer.
Required travel 70% to 80%of the time anywhere in Maharashtra
Be available 24x7 forsupport during exigencies.
Candidate will have tokeep himself technically updated by completing the assigned trainings.
The candidate will needto Build, Develop & Sustain Customer relationships with effective Customermanagement.
The job will involveExecuting Service projects and migrations and will demand long stay at customersites.
Execute Serviceprojects and migrations
Identify prospects,conduct pre-sales site assessment, and develop them into firm leads.
Constantly probeopportunities for migrations, add-ons & work seamlessly with customers toreduce their pain areas by pitching-in the right solution
ISO, HSE, commercialguidelines and all Honeywell Process compliance is must.
Be a single pointcontact for all customer needs for designated customers.
Added advantage ifknowledge of Honeywell System
Must be willing toserve and be deputed as Site Support Specialist (Resident support Engineer) 24x7,365 days.
Ready to work on ONGCPlatforms (Offshore) for upto 45 Days per visit on rotation basis
Ready to work on otherwestern region sites (Maharashtra, MP etc) as a Service Engineer whennot as Site Support Specialist (Resident Support Engineer).
Office Process shouldbe followed timely and accurately.
Politeness and goodcommunication skills are required during interactions.
Leave process andfrequency should be followed as per the standard regional process.WE VALUE

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Advanced Degree
• Good presentation skills

• JOB ID: HRD255162
• Category: Customer Experience
• Location: Floor No : 7 , Jogeshwari, Vikhroli Link Road , Mumbai , MAHARASHTRA , 400072 , India
• Nonexempt