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83 Home Credit Finance Jobs
Senior Team Leader MA Collection
2-6 years
Ludhiana
1 vacancy
Senior Team Leader MA Collection
Home Credit Finance
posted 6mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Description Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team
- Analyse the performance of collection agencies and provide them corrective action for improvement
- Preparing daily/weekly/monthly reports basis the performance of agencies
- To ensure delivery of expected collection targets and set high performance levels
- Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels
- Delivery of team collection targets, quality, portfolio coverage and productivity targets indicators
- People Management, including all HR related issues, as well as staff development
- Analyse the performance of collection agencies and providing them corrective action for improvement of performance
- Ensuring that the field executive visits maximum number of cases in a day as per company policy
- Training and development for team Motivation
- Should be able to resolve complaints in coordination with other departments
- Work very closely with team members to solve customer problems
- Desired Profile: Graduate, with minimum 2 years of collections experience or related functional experience Candidate should have been team handling or region / portfolio handling experience
- Experience in Field /Tele-Collections /B2C/ Operations BPO collections
- Should have experience in agency management preferably in high vintage
- Computer literacy: internet, email, MS Excel, MS PowerPoint Should be able to coordinate with other department efficiently to resolve queries
- Who should join Candidates who are result oriented
- Candidates who are process oriented Candidates likely from Local region/state/city with local agency collection knowledge Candidates with 2years (+) of relevant experience
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Team Leader roles with real interview advice
Top Home Credit Finance Senior Team Leader Interview Questions
Q1. If customer don't payment then what are you doing
asked in
Collections Executive interview
Q2. How much does the credit credit get from the credit? The total credit of the credit can be received from 25,000 to 240000 rupees. You can us ... read more
asked in
Costumer Service interview
What people at Home Credit Finance are saying
Rating based on 30 Senior Team Leader
reviews
Anonymous · BFSI, Investments & Trading
in Patna
Likes
Work culture & Earn Good incentive
- Salary - Excellent
+5 more
Dislikes
Appraisal is Not Here
- Promotions - Poor
Senior Team Leader salary at Home Credit Finance
reported by
85
employees
with 5-11
years exp.
₹3.8
L/yr - ₹5.6
L/yr
53%
less
than the average Senior Team Leader Salary in India
View more details
What Home Credit Finance employees are saying about work life
based on 4.3k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Home Credit Finance Benefits
Submitted by Company
Subsidized Meals Parking facility Leave & Holidays Insurance Coverage Paternity Coverage
Submitted by Employees
Job Training 
Soft Skill Training 
Cafeteria 
Health Insurance 
Work From Home 
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Home Credit - Zonal Collection Manager/AVP - Tele Collection - Unsecured Product (10-18 yrs)
10-18 Yrs
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