Operation Executive - Travel and Tourism

OUTBOUND / INTERNATIONAL OPERATION WORK (onlien system handling / make bookings and vouchers / b2b client handlings )

Job Title: Operations Executive - Outbound/International Travel

Department: Operations

Reports to: Operations Manager/Team Leader

Job Summary:

The Outbound/International Operations Executive is responsible for managing and executing international travel arrangements for B2B clients. This role involves handling online booking systems, creating bookings and vouchers, and providing excellent customer service to business partners. The ideal candidate will possess strong organizational skills, attention to detail, and a passion for the travel industry.

Key Responsibilities:

• Online System Management: Proficiently navigate and utilize various online booking platforms (GDS, CRS, and other travel portals) to search for availability, compare prices, and make reservations for flights, accommodations, transfers, tours, and other travel services.
• Booking and Voucher Creation: Accurately process bookings, generate confirmations, and issue travel vouchers/documents in a timely manner. Ensure all details are correct and comply with company standards and supplier agreements.
• B2B Client Handling: Act as a primary point of contact for B2B clients, responding to inquiries, providing travel advice, and offering customized travel solutions based on their specific needs and budgets.
• Itinerary Planning and Quotations: Prepare detailed travel itineraries and cost quotations for international destinations, considering factors such as flight schedules, visa requirements, local regulations, and client preferences.
• Supplier Coordination: Liaise with international airlines, hotels, tour operators, and other travel suppliers to negotiate rates, secure bookings, and resolve any operational issues.
• Problem Solving and Customer Support: Proactively identify and resolve any booking discrepancies, travel disruptions, or client complaints, ensuring minimal inconvenience and maintaining high levels of customer satisfaction.
• Documentation and Record Keeping: Maintain accurate records of all bookings, transactions, and client communications. Ensure proper filing and archiving of documents.
• Market Research: Stay up-to-date on travel trends, destination information, and industry regulations related to international travel.
• Collaboration: Work closely with other team members, such as sales and marketing, to ensure seamless service delivery and achieve company objectives.