Senior Product Analyst - Hybrid

About us:Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.Opportunity:The Senior Product Analyst will play a crucial role in helping us transform data into actionable insights that directly shape our product strategy. This position is key to ensuring our product decisions are informed by real user behavior, trends, and market data, driving product innovation and continuous improvement. By collaborating closely with product & other teams, this role will empower us to prioritize features that deliver real value to our customers, optimize user experiences, and ultimately accelerate our growth in a data-driven way.For us this is a high-impact role that requires strong technical skills, deep business acumen, and a passion for solving complex problems.What you will be working onData Analysis & Insights: Analyze large datasets to extract actionable insights that drive product strategy and decision-making. Perform cohort analysis, user segmentation, and behavior analysis to identify trends and opportunities for product improvement.Cross-Functional Collaboration: Work closely with Product Managers to define success metrics for new features and product initiatives. Collaborate with Engineering teams to ensure data accuracy, integrity, and proper instrumentation. Support Marketing, Sales, and Customer Success teams with data insights to help optimize go-to-market strategies and customer retention efforts.Reporting & Visualization: Create and maintain interactive dashboards and reports that provide insights into user behavior, product adoption, and performance metrics. Use data storytelling to convey insights and recommendations to stakeholders at all levels clearly and compellingly, so that it resonates with both technical and non-technical teams.What we are looking forExperience & basic skills: 2-5 years of experience in product analytics, business intelligence, or a related field, ideally within a SaaS or technology environment. Understanding of SaaS business models and key metrics such as customer acquisition cost (CAC), customer lifetime value (CLV), churn rate, retention, and product adoption. Influential communication and the ability to articulate findings to a wide audience through crisp presentations.Technical & analytical skills: Proficiency in SQL and experience with relational databases. Strong experience with analytics and visualization tools such as Looker (preferred). Experience in advanced data analysis and statistical modeling. Comfortable working with large datasets and implementing ETL processes to ensure data accuracy and consistency. Experience with customer segmentation, cohort analysis, and lifetime value modeling. Familiarity with cloud platforms like AWS or Google Cloud for data storage and processing.Why should you join usJoin the Winning Hive! - Become a part of our hive, where success isnt just a goal; its a way of life. WithWAW and ETHR victories under our wings, were not just winning awards; were shaping a culture that celebrates excellence. Your journey here is not just a career; its a winning adventure! People First, Always! Were not just about products and profits; were advocates for the long game - where people take the spotlight. Dive into a workplace where culture is our crown jewel. Dont just take our word for it; check out the reviews onGlassdoor!Freedom and Responsibility- Spread Your Wings! Experience the thrill of freedom paired with the responsibility to soar. We believe in giving you wings, not just to fly, but to take charge and make a real impact. Its like being an eagle in a sky full of possibilities.Entrepreneurial Team Spirit! Join a team thats not just a group of employees but a bunch of go-getters with an entrepreneurial spirit. Here, your ideas dont just find a home; they find a launchpad to take off and make a mark.hive that thrives!Exponential Growth Awaits Be part of a journey where growth isnt just a goal; its a guarantee. Were on an upward trajectory, and your career can ride the wave of our exponential growth. Get ready to see your professional graph shoot through the roof!Wellness Matters - Body & Mind! Your health, both physical and mental, is our priority. Enjoy the tranquility of knowing that your well-being is in good hands. Because a happy and healthy Hiver is a hive that thrives!